About this role
The IT Operations (IT Ops) role operates within an Agile and DevOps environment, acting as a key stakeholder in ensuring production excellence throughout the entire project lifecycle.
This role is responsible for:
Guaranteeing production readiness from design to deployment and beyondEnsing the stability, performance, and reliability of both Production and non-Production environmentsIntegrating production, infrastructure, and security requirements into technical solutionsAs a core member of project teams, the IT Ops collaborates in decision-making processes (e.g., complexity assessment, risk analysis) and promotes best practices in application production in partnership with Application Production Support teams.
Key Responsibilities:
1. Technical Solution & Production Readiness
Contribute to the definition of technical solutions with a production-first mindsetPromote the use of existing platforms and services, ensuring resilience, monitoring, and security by designAnticipate potential risks related to architecture, compliance, scalability, and delivery timelinesAdvise on appropriate technology choices aligned with business and application needs2. Integration of Production & Infrastructure Requirements
Ensure infrastructure and operational needs are reflected in the Product BacklogDefine and implement technical user stories (e.g., automation, industrialization, obsolescence management)Support development teams to accelerate and secure deliveriesCoordinate with relevant stakeholders to implement required solutions3. Environment Management (Production & Non-Production)
Ensure availability and reliability of environmentsFacilitate deployment of solutionsValidate environment usability (performance, backup/restore, data access, etc.)Perform or validate security reviewsEnsure traceability of system access and compliance with standardsIdentify operational risks (network, security, flows) and propose mitigation plans4. Deployment & Monitoring
Enable efficient deployment processes and provide production expertiseImplement monitoring and observability solutions in collaboration with support teamsEnsure proper service supervision and alerting mechanisms5. Operational Excellence & Maintenance
Contribute to defining service levels (SLAs) and performance indicatorsEnsure up-to-date operational and installation documentationGuarantee availability and testing of disaster recovery and backup plansSupport incident resolution and production releases6. Continuous Improvement
Drive automation, performance optimization, and reliability improvementsIdentify and promote best practices across teams and organizationCollaborate with Application Production Support to enhance overall service quality7. Knowledge Sharing & Team Enablement
Promote awareness of production best practices within Agile teamsTrain and support team members on DevOps tools and processesFoster autonomy and adoption of provided tools and frameworks Tools & Methodologies
DevOps & Agile methodologiesMonitoring & Observability: ElasticSearch, Grafana, Prometheus, DynatraceDevOps Toolchain: GitLab, Jenkins, Artifactory, SonarQube, Mattermost, AnsibleContainerization: Docker, KubernetesSkills & Experience
Essential
Minimum 2 years of experience in IT Operations or similar rolesStrong knowledge of IT infrastructure and production operationsUnderstanding of IT risk and cybersecurityCoordination and stakeholder management skillsAnalytical and problem-solving mindsetAbility to summarize and communicate clearlyProactive, rigorous, and committed attitudeDesirable
3+ years of experienceStrong customer focus and quality orientationAbility to manage stress and conflict effectivelyGood communication, listening, and questioning skillsStrong planning and prioritization abilitiesAdaptability in fast-changing environmentsLanguages
English (mandatory)French (optional) Availability to travel internationally when required