About this role
We are looking for an IT Support Engineer to join an international team supporting custom business applications used by enterprise clients. This is an excellent opportunity for someone with strong SQL skills, basic programming knowledge, and an interest in application support and troubleshooting.
Your Responsibilities
Provide 2nd line application support for proprietary business applicationsInvestigate and analyze reported incidents and application issuesReproduce bugs by reviewing source code and database recordsTroubleshoot issues within C# applications and SQL databasesDocument findings and resolutions in the ticketing systemEscalate complex issues to the 3rd line support team when necessaryWork with existing application documentation and knowledge basesCollaborate with international teams to ensure timely issue resolution Must-Have Requirements
Strong SQL knowledge and ability to write and analyze queriesBasic knowledge of C# and the ability to read and understand codeCandidates with experience in another OOP language such as Java are also welcomeExperience in application support or willingness to develop in this areaStrong analytical and problem-solving skillsGood communication skills and customer-oriented mindsetEnglish, Polish and German language proficiency at minimum B2 level We hereby inform you that Inetum Polska sp. z o.o. has implemented an internal reporting (whistleblowing) procedure. The content of the procedure and the possibility to submit an internal report are available at:
https://inetum.whispli.com/speakup?locale=pl