About this role
We are looking for an IT Support Technician to provide on-site end-user support and help maintain the smooth operation of IT services. The role combines troubleshooting, hardware and device management, and collaboration with technical teams to deliver effective support within a Microsoft 365 and Windows environment.
Main Responsibilities
Provide on-site IT support for end users, helping to resolve incidents, support workplace technology, and maintain a positive user experience.Provide L1-L2 end-user support.Support Microsoft 365 and Windows environments.Manage hardware and end-user devices.Troubleshoot and resolve technical incidents.Deliver support through effective communication and customer service. Experience providing end-user IT support.Knowledge of Microsoft 365 and Windows environments.Ability to troubleshoot technical issues.Strong communication and customer service skills. On-site Location: Baltar, Porto