About this role
Ensure the stability, availability, and performance of production applications.Monitor, troubleshoot, and resolve incidents, problems, and performance issues.Participate in major incident management (P1/P2), root cause analysis (RCA), and continuous service improvement initiatives.Manage deployments, releases, and change requests following ITIL and DevOps best practices.Collaborate with Development, Infrastructure, Scrum teams, and external providers to deliver sustainable solutions.Implement and enhance monitoring and observability capabilities across production environments.Maintain technical documentation and promote knowledge sharing within global support teams.Participate in on-call rotations supporting business-critical applications. 6+ years of experience in Application Production Support, Infrastructure Operations, or similar environments.Strong experience with Java Application Servers (Red Hat JBoss EAP), including performance optimization, heap dumps, and thread dump analysis.Hands-on experience with OpenShift, Kubernetes, and Cloud environments.Experience with API Gateway solutions (Axway, Apigee).Strong knowledge of RHEL Linux.Experience with monitoring and observability tools such as Dynatrace, Grafana, Prometheus, ELK, and Jaeger.Experience with CI/CD and DevOps tools, including GitLab, Jenkins, ArgoCD, and Nexus.Experience with Ansible and/or Terraform for automation and infrastructure management.Working knowledge of SQL Server and PostgreSQL.Experience working with ITIL, Agile, and DevOps methodologies.Portuguese (Fluent)English (Professional working proficiency) Availability to travel within Portugal when required;Availability for occasional international travel;Experience in multicultural and international environments is considered a plus.