About this role
MISSION
The Facilities mission is to deliver seamless facilities support to our Retail Store Teams. We manage services and complete repairs, projects, and rollouts quickly and efficiently, balancing budgets and cross-functional priorities. Our focus is to ensure the best possible employee and customer experience with minimal business disruption. Retail is our core business, and we approach every interaction with that in mind.
KEY PERFORMANCE METRICS
Facilities Help Ticket service level targetsAdherence to annual budgetsInvoice reconciliationKEY ACCOUNTABILITIES
Functional
Manage all Help Tickets for assigned stores or service specialties within appropriate time framesCommunicate schedules, updates and resolutions to store leadership teamsCoordinate the contracting and completion of all Facilities work in assigned stores or service concentrationsMeasure and report on contractor or vendor performance according to Indigo’s expectations for service quality and vendor specific KPIsEnsure timely auditing and payment of all Facilities related invoicesEnsure compliance with Provincial and Federal health & safety legislationCreate and audit maintenance plans for all new and renovated storesCoordinate with property managers and landlords as requiredPerform urgent, time sensitive on-call rotational support within required time famesExplore and stay abreast of cost saving and energy saving initiatives for better overall efficienciesProactively identify and anticipate store needs to develop preventative maintenance programsChallenge the status quo by consistently identifying areas for improvementOther duties as assignedPeople
Develop and maintain excellent relationships with store leadership teamsDevelop and maintain excellent relationships with cross functional partnersAct as an advocate for our customers by placing them at the forefront of all decision-making processesCollaborate with others to drive flexible and iterative solutions.Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourselfHelp others see the impacts of their efforts and proactively engage other functions to get inputCultural
Model Indigo’s beliefs and convey a positive image in everything you doCelebrate diversity of thought and demonstrate an open mindsetTake an active role in fostering a culture of continual learning, taking risks without the fear of making mistakesEmbrace, champion, and influence change through your team and/or the organizationWork as part of a team, in an open honest environmentBe open to feedback, coaching and supportCollaborate with othersSCOPE
Reports to: Senior Manager Facilities & Retail Services
KEY RELATIONSHIPS
Internal:
Team members from
Facilities (primary)ConstructionFinance/AccountingLoss PreventionReal EstateRegional DirectorsRetail OperationsStore DesignStore Leadership TeamsSustainabilityVisual MerchandisingExternal:
Maintenance vendorsProperty managers and landlordsUtility companies Work Experience / Education / Certifications
Minimum five years of retail experience or of supporting retailSound knowledge of facility maintenance and repairsWorking knowledge of principles and practices of project managementExperience in expense and budget managementSound knowledge of health, safety and environmental regulationsProven experience with vendor collaborationSkilled with Microsoft 365Experienced in facilities ticket and invoicing softwareCompetencies / Skills / Attributes
Excellent verbal and written communicatorAnalytical and agile decision makerTenacious problem solverRetail CentricAble to manage multiple priorities and identify urgenciesIndependently motivatedTakes ownership and responsibilityOther (travel, Bilingual, etc.)
Minimal travel to Indigo stores and Home OfficeBilingual in French and English an assetAbility to work nights and weekends as required during rotational on-call assignments Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.
At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].
We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.
This posting is for a current opportunity within Indigo.