About this role
WHAT YOU’LL DO:
Looking to take your first step into leadership or grow your retail experience? Coles is hiring a Customer Experience Leader (CEL) to support our Whitehorse store on a part‑time, hourly basis.
This role is ideal for someone who enjoys leading by example, supporting a team, and creating a welcoming, customer‑first environment in a close‑knit store setting.
Duties:
Support daily store operations, including opening and closing the storeLead the sales floor during your shift to deliver a great customer experienceCoach, support, and motivate team membersMaintain visual standards and help execute promotionsEnsure a safe, organized, and customer‑ready store environmentShare product knowledge and help customers discover what they loveRole model Indigo’s values and inclusive cultureWe’re looking for someone who:
Has retail or customer service experience (lead or keyholder experience is an asset)Is interested in growing their leadership skillsEnjoys working with people and supporting a teamIs reliable, flexible, and comfortable working evenings and weekendsThrives in a small‑market, community‑focused environmentWhy join Indigo?
Part‑time, hourly leadership role with hands‑on experienceSupportive team and growth opportunitiesA welcoming, inclusive workplace that celebrates curiosity and connection WHO YOU ARE:
1-2 years of experience in a customer service, merchandising or operations roleDemonstrated commitment to creating an exceptional employee and customer experienceExperience leading othersPerformance orientatedAbility to exercise good business acumen and systemic thinking that supports meaningful decisionsAbility to prioritize, plan and execute while being agileKnowledge of Provincial Health & Safety standardsAbility to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniquesMinimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays
Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.
At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].
We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.
This posting is for a current opportunity within Indigo.