About this role
Reporting to the Checkout Manager and Team Leaders, you ensure an easy-buying experience for IKEA customers in a high volume and fast paced environment throughout the complete payment process by ensuring the check-out service is efficient for the customer and ensuring payments are handled in a reliable, accurate and friendly way.
Your assignment
Assist in the opening and closing of the check-out counter, which includes and but not limited to cash handling and deposit.Support customers with their enquires and help resolve escalated issues with customers.Assist customers to scan products, operate scanning equipment and fix transaction technical issues.Handles cash transactions and receive and process all payments according to standard operating procedures.Understand the department standard operation procedures and conforms to ensure compliance to department audits.Support the department in achieving its KPIs and main actions.To multi-task and support other functions with the Customer Relations Department, when required.Your profile
You are customer-service oriented with good communication and interpersonal skills.You are a committed and responsible team player who can cope in a fast-paced environment.You are meticulous, detail-oriented, highly observant and comfortable with handling cash transaction.You are computer literate and able to multi-task and work under pressure.You demonstrate strong integrity and sincerity in your work.You are hands-on and able to withstand prolonged hours of standing and handle heavy merchandise.You can commit to working on AM/PM shifts, including weekends and public holidays.