About this role
The Chief Product Officer (CPO) leads our product strategy and vision across IDIQ's portfolio of subscription-based consumer products, including identity theft protection, credit monitoring, credit reporting, and pre-paid legal plans. The CPO will be responsible for driving innovation, setting product direction, and ensuring our solutions deliver measurable value to both individual consumers and enterprise partners. This role carries accountability for product-driven revenue growth, customer retention, and operational efficiency across the IDIQ brand portfolio.
Primary Responsibilities by Area:
Product Vision & Strategy
Define and communicate a compelling product vision aligned with IDIQ's mission to empower financial wellnessDevelop and execute a product roadmap with clear near-term milestones, balancing growth, innovation, and operational excellence across the IDIQ brand portfolioSet product priorities and deliver quarterly objectives aligned with company strategic goalsOwn pricing and packaging strategy across the subscription portfolio, including tier design, offer and paywall testing, discounting discipline, and price realizationProduct Leadership & Execution
Lead a dispersed product team of group product managers, product owners, and designers, setting product direction and outcomes while partnering with a CTO who owns the engineering buildOwn end-to-end product development from ideation through launch, and own the post-launch subscription lifecycle including activation, onboarding, adoption, and retentionDrive a data-informed culture where product decisions are backed by user research, analytics, and experimentationEstablish the product operating cadence and reporting standard – roadmap, governance, quarterly business reviews, and product performance reporting to the executive team and BoardCustomer & Partner Focus
Maintain deep customer understanding through research, feedback, and direct engagement across B2C and B2B channels, with a focus on subscriber retention, lifetime value, and churn reductionWork closely with sales, partnerships, and customer success teams to ensure products serve both business partner and end-consumer needs across a partner-distributed model where the majority of members arrive through partner channelsBuild and maintain strong relationships with key stakeholders including executives, board members, and strategic partnersInnovation & Competitive Positioning
Stay ahead of industry trends in fintech, identity protection, credit intelligence, and financial wellnessServe as a credible product voice in an AI transformation already underway, identifying opportunities to bring AI from internal adoption into customer-facing product valueDrive differentiation through innovative features, user experience, and business model evolutionContinuously assess the brand and product portfolio for rationalization, consolidation, or expansion, making disciplined build, partner, or sunset decisions to concentrate investment behind the highest-return productsCross-Functional Collaboration
Partner with Tech, Marketing, and Sales to ensure product excellence and market successCollaborate with Legal and Compliance to ensure products comply with FCRA, consumer protection laws, and other applicable regulatory requirementsSupport go-to-market strategy and ensure smooth product launches across multiple channels and brand offeringsAdditional Responsibilities
Able to handle and maintain strict confidentiality of sensitive consumer information in compliance with applicable privacy and data protection regulationsMust follow all company policies and procedures regarding data privacy and protection and data loss preventionRegular and predictable attendance is requiredPerforms other job-related duties and responsibilities as may be assigned from time to time Bachelor's degree in Computer Science, Business, or related field (MBA preferred), or equivalent professional experience12+ years of progressive product leadership experience, including 5+ years in a Product leadership roleProven track record leading and optimizing high-performing product teams across multiple product lines or brandsDeep experience in fintech, financial services, or adjacent regulated industries (security, identity management, SaaS)Strong expertise in B2C product development with demonstrated ability to understand and serve consumersProven experience building products in a B2B2C or partner-distributed model, serving both business partners and their end consumers simultaneouslyExcellence in data-driven decision making with ability to translate complex data into actionable insightsDemonstrated ability to innovate within legacy platform constraints and resource-constrained environments, comfortable with simplification and subtraction as much as net-new capabilityExceptional communication and stakeholder management skills; ability to influence without authorityStrong understanding of regulatory compliance, data security, and privacy requirements applicable to consumer credit and identity data, with the ability to build product within regulatory constraints that will not moveExperience leading product strategy and innovation in competitive, fast-moving markets, preferably within a private equity-backed or high-growth environmentTrack record of portfolio rationalization and product lifecycle optimization across multiple product lines or brandsExperience leading through multiple product/market cycles or at a company making transition from growth to scaleBackground in AI with evidence of shipping customer-facing AI, a credible personal AI working practice, and an understanding of the data-foundation requirements that enable AI developmentPreferred:
Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.Experience with subscription-based business models, including expertise in optimizing acquisition funnels, retention strategies, and unit economics.Proven ability to prepare product organizations for operational scale and efficiency, including experience optimizing team structures and delivery processes for measurable business outcomes.Unwavering commitment to transparency, accountability, and driving results for yourself and your team members and stakeholders.Operates with a high degree of independence, identifying and pursuing priorities without being prompted while actively contributing innovative solutions and ideas that push the company forward. Position Details: This is a full-time, salaried position (40+ hours/week).
Location: Remote, with travel to Temecula, CA, as needed.
Pay: The pay range for this position is a minimum of $285,000 to a maximum of $325,000 annually. This position is eligible for an annual discretionary bonus. The actual compensation offer will carefully consider a wide range of factors including your skills, qualifications, experience, and location.
Benefits and Perks: IDIQ offers the following comprehensive benefits-
Medical: 100% of base benefits for employees and 50% for dependentsDental: 50% for of base benefits for employees and dependentsVision: 50% for of base benefits for employees and dependents $25,000 company-paid life insuranceShort-term disabilityLong-term disability11 paid holidaysUnlimited Discretionary Time off (DTO)401k program with employer match.AAP/EEO Statement: Identity Intelligence Group, LLC dba IDIQ does not tolerate discrimination or harassment of employees or applicants. The Company makes employment decisions without regard to actual or perceived: race (including hair texture or protected hairstyles, e.g. braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin (including language use restrictions), ancestry, citizenship, disability (mental and physical) including HIV and AIDS, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, family and medical leave status, domestic violence victim status, political affiliation, and any other status protected by federal, state, or local law.
Supervisory: This position will manage a team of full-time employees.
Business Office Environment: This position operates in a professional office setting. The environment includes the use of standard office equipment such as computers, phones, and printers. Noise levels range from low to moderate and may increase during periods of high activity, or team collaboration. The position may require sustained periods of concentration, handling multiple priorities, or meeting deadlines, which may contribute to moderate stress at times. The employee should be able to work effectively in this type of environment and adapt to occasional fluctuations in workflow or office conditions.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with members, stakeholders, and colleagues and must be able to exchange accurate information clearly and effectively. The employee frequently remains in a stationary position for extended periods of time and occasionally moves about the workspace. The role also requires constant operation of a computer or other office equipment. The employee may be required to push, pull, or otherwise move up to 10-30 pounds of various equipment. Duties may include, but are not limited to, repetitive tasks such as operating a computer keyboard and mouse while primarily maintaining a stationary position and occasionally moving about an assigned work area.
Privacy Notice for California Employees and Applicants
Benefits and Perks: IDIQ makes available comprehensive benefits including
Medical: 100% of base benefits for employees and 50% for dependentsDental: 50% for of base benefits for employees and dependentsVision: 50% for of base benefits for employees and dependents $25,000 company paid life insuranceShort-term disabilityLong-term disability11 paid holidaysPaid time off401k program with employer match.AAP/EEO Statement: Identity Intelligence Group, LLC dba IDIQ does not tolerate discrimination or harassment of employees or applicants. The Company makes employment decisions without regard to actual or perceived: race (including hair texture or protected hairstyles, e.g. braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin (including language use restrictions), ancestry, citizenship, disability (mental and physical) including HIV and AIDS, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, family and medical leave status, domestic violence victim status, political affiliation, and any other status protected by federal, state, or local law.
Supervisory: No supervisory responsibilities.
Business Office Environment: This position operates in a professional office setting. The environment includes the use of standard office equipment such as computers, phones, and printers. Noise levels range from low to moderate and may increase during periods of high activity, or team collaboration. The position may require sustained periods of concentration, handling multiple priorities, or meeting deadlines, which may contribute to moderate stress at times. The employee should be able to work effectively in this type of environment and adapt to occasional fluctuations in workflow or office conditions.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with members, stakeholders, and colleagues and must be able to exchange accurate information clearly and effectively. The employee frequently remains in a stationary position for extended periods of time and occasionally moves about the workspace. The role also requires constant operation of a computer or other office equipment. The employee may be required to push, pull, or otherwise move up to 10-30 pounds of various equipment. Duties may include, but are not limited to, repetitive tasks such as operating a computer keyboard and mouse while primarily maintaining a stationary position and occasionally moving about an assigned work area.
Privacy Notice for California Employees and Applicants