About this role
Develops and executes training plans, training materialsAssess individual and group training needs; maintain individual and group training recordsCreate, update and perform knowledge checks on a regular basisFacilitate new hire onboarding trainingPlan, prepare, and research lessonsCreate, organize and deliver training materials including online coursesInstruct team members on an individual or group basisCheck and assess (grade) users’ work and deliver feedback with course gradesCreate and provide training summaries to stakeholders and with good presentation skillsAssist operations with understanding agent opportunitiesExcellent organizational and planning skillsAnalytic and result orientedHighly developed interpersonal skillsAbility to handle conflicts and accept constructive feedback Previous experience as Product TrainerStartup experience is a plus but not requiredShould be highly technicalHas experience with writing documentation, creating and organizing coursesShould be able to work and learn independentlyAbility to assess needs in terms of product knowledgeProactively contributes to the team without strict supervision or waiting for directivesCan think of new process or improvements to existing processesAbility to write clear process documentation and create relevant reports 100% remote workBe part of an organization that is bringing impactful technologies freely available to everyone in the world!