About this role
Engagement Manager
Location: Remote (US) Reports to: VP, Customer Success
About UptimeAI
UptimeAI is a US-headquartered industrial AI company helping heavy industries improve reliability and operational performance through advanced AI and predictive analytics.
Our platform enables enterprises to predict, diagnose, and resolve operational issues in real time, improving uptime, reducing maintenance costs, and driving measurable operational outcomes.
UptimeAI works with global industrial leaders like Shell, Mitsubishi, and ABB Motion and is backed by $14M in Series A funding. As we continue our rapid global expansion, we're building the leadership team that will help shape the company's next phase of growth.
About the Role
The Engagement Manager owns customer outcomes and successful deployment of the UptimeAI platform across enterprise accounts.
This role combines:
Enterprise customer engagement
Industrial domain expertise
Technical solution leadership
Program management for complex deployments
You will work closely with engineering, operations, and executive stakeholders within major industrial organizations to ensure customers successfully deploy, adopt, and scale UptimeAI.
Success in this role is defined by measurable operational impact, strong platform adoption, and long-term customer partnerships.
What You’ll Do
Lead Enterprise Customer Engagements
Own customer success, adoption, and value realization across enterprise accounts.
Partner with engineering, operations, and reliability teams to deploy and scale UptimeAI solutions.
Act as a trusted advisor to customer executives and technical teams.
Drive Measurable Customer Outcomes
Help customers achieve operational outcomes such as:
Reduced downtime
Lower maintenance costs
Improved asset reliability
Increased operational efficiency
Lead Complex AI Deployments
Lead deployment programs for industrial AI solutions.
Facilitate technical workshops and solution architecture discussions.
Translate AI insights into actionable operational improvements.
Support Expansion & Strategic Opportunities
Partner with Sales and Solutions teams to support strategic customer opportunities.
Identify new use cases and expansion opportunities based on realized value.
Cross-Functional Leadership
Collaborate closely with Product, Engineering, and Delivery teams.
Represent the voice of the customer internally.
Help shape product roadmap based on field insights.
What Success Looks Like
Successful deployment of AI solutions across enterprise customers
High customer adoption and satisfaction
Measurable operational improvements for customers
Strong retention and expansion across strategic accounts
Customers viewing UptimeAI as a long-term strategic partner
Qualifications
Must Have
10+ years experience in customer engagement, digital transformation, or enterprise SaaS deployments
Experience working with industrial customers in sectors such as oil & gas, manufacturing, chemicals, power, or heavy industry
Experience deploying industrial analytics, APM, predictive maintenance, or AI solutions
Strong program or project management skills managing complex enterprise deployments
Ability to engage technical, operational, and executive stakeholders
Experience working with cross-functional teams including engineering, product, and data science
Nice to Have
Background in reliability engineering, operations, or industrial digital transformation
Experience with APM platforms, industrial IoT, or predictive maintenance solutions
Certifications such as CMRP, Six Sigma, or reliability frameworks
Why Join UptimeAI
Work at the forefront of AI transforming heavy industry
Partner with leading global industrial companies
Help shape how AI delivers real operational impact
Competitive compensation and equity
Opportunity to build and scale in a high-growth AI company