About this role
We are seeking a highly-skilled and experienced Luxury brand Service Manager to join our team in Tulsa, Oklahoma. As a Luxury Brand Service Manager, you will be responsible for overseeing all aspects of the service department, ensuring exceptional customer satisfaction, and maintaining the highest standards of quality in the manufacturer's vehicle maintenance and repair.
Lead and manage the service department team, including technicians, advisors, and support staffEnsure delivery of superior customer service and maintain high levels of customer satisfactionOversee all service operations, including scheduling, workflow management, and quality controlDevelop and implement strategies to improve service department efficiency and profitabilityAnalyze financial performance and prepare reports for upper managementStay up-to-date with the manufacturer's vehicle technologies and service proceduresCollaborate with sales and parts departments to ensure seamless operationsHandle complex customer issues and maintain positive relationships with key clientsEnsure compliance with manufacturer's brand standards and all relevant regulations Minimum 5 years of experience in automotive service management, preferably with at least 2 years in luxury or high-performance vehicles; Imports service management experience a plusProven leadership skills with the ability to motivate and develop a high-performing teamExtensive knowledge of luxury-brand vehicles and their maintenance requirementsStrong customer service orientation with excellent communication and interpersonal skillsProficiency in automotive diagnostic techniques and repair proceduresSolid understanding of financial management and budgeting in a service department contextProficient in using automotive service management softwareBachelor's degree in Automotive Technology, Business Management, or related field (preferred)Demonstrated ability to handle high-pressure situations and make decisive actionsStrong analytical and problem-solving skills with attention to detailUnderstanding of luxury automotive market trends and customer expectations Benefits for our full-time employees include but are not limited to: Medical, Dental, Vision, Life and AD&D Coverage, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, and Employee Discounts.
Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.