About this role
Customer interface
▪ Handles all sales administrative tasks for the Sales Verticals within an international team▪ Responsible for the handling of all commercial questions as well as terms & conditions from customers (pricing, rebates, comissions ...)▪ Preparation and evaluation of business cases (volume, margin effects) and responsible to decide within given negotiation phrame▪ Handle exceptions and commercial claims▪ Drive the quotation process for designated customers within the vertical in close alignment with the Vertical Sales and within the given framework from tactical pricing▪ Regular direct external customer dialogues to investigate on customer satisfaction with the purpose to constantly develop & maintain the customer journey
Internal Sales
Full handling of Customer master data coordinatonAdministration of contracts and agreements with customersResponsible for the administration of rebates, comissions and special commercial terms in the ERP systemsContributes to commercial excellence through supporting continous harmonization & standardization of tools & processes within the BA and segment, e.g. CRM tool implementationQuality
Safeguards commited standards of quality guidelines (internal and external), quality awareness, customer quality targets and observes customer care commitmentsSecure the Continental Code if Conduct and Compliance to all legal requirementsDriver continuous performance improvement
Ensures feedback on customer satisfaction and escalation throughout CT BA and segment for improvementsPlays an active role in the Sales Operations Department to promote and drive customer centricityActive contribution to the continous improvement of processes and systems towards a lean and fast organizationActive contribution to the ComEx-measurements by, e.g. maintaining commercial oversightInternal Interface
"active interface management” with customer logistics/SCM, e,g, regarding customer SC requirements & expectations, order execution … !Establishment and execution horizontal / cross-functional communcation & collaboration culture.Reporting
Supports planning and forecast processes, support sales reporting (e.g. by generating and providing relevant data and information or preparation of presentations) minimum adminstrational apprenticeship degree, preferrable bachelor of business administrationPreferable >1 year experience in areas such as Sales, Account Management, Sales Administration in the Automotive or Industry businessKnowledge and experience in project management preferableIntercultural competence required, second foreign language preferrable Fix term contract until 31.03.2028
The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:
Training opportunitiesMobile and flexible working modelsSabbaticalsand much more...