About this role
The Sales Operations professional manages all administrative and commercial functions for the Automotive OE Sales Vertical within an international team. This role ensures seamless order processing, maintains customer relationships, and drives continuous improvement across sales operations.
Customer Interface & Commercial Management
Handle all commercial inquiries and manage terms and conditions including pricing, rebates, and commissionsPrepare and evaluate business cases to assess volume and margin impacts; make decisions within established negotiation parametersProcess exceptions and resolve commercial claimsConduct regular customer dialogues to assess satisfaction and continuously improve the customer experienceContract & System Administration
Administer customer contracts and commercial agreementsMaintain rebates, commissions, and special commercial terms in ERP systems (SAP R3/S4)Support the implementation and standardization of sales tools and processes, including CRM systemsOrder Enablement & Master Data
Coordinate customer master data creation and maintenanceInitiate article creation processes in collaboration with Sales, Product Development, Production Planning, and Costing teamsConfigure Scheduling Agreements in ERP systems and establish master data to enable automated order processing via EDI connectionsQuality & Compliance
Ensure adherence to internal and external quality guidelines and customer quality targetsMaintain compliance with Continental Code of Conduct and all legal requirementsPerformance Improvement & Cross-Functional Collaboration
Escalate customer feedback and satisfaction insights to drive continuous improvementsPromote customer-centric practices within the Sales Operations departmentContribute to process and system improvements that enhance organizational efficiencySupport commercial excellence measurements and reportingManage interfaces with customer logistics and supply chain teams regarding requirements and order executionFoster horizontal communication and collaboration across departmentsReporting & Planning Support
Support sales planning and forecasting processesGenerate relevant data and prepare reports and presentations for sales leadership Minimum administrational apprenticeship degree or 3 years experience in lieu.Preferably >1 year experience in areas such as Sales, Account Management, Sales Administration in Industry Business, preferably within Automotive OE.Experience in tender/proposal writing and compilation advantageous.Knowledge and experience in project management preferable.Intercultural competence requiredAdvanced level of English, German knowledge is an advantage The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:
Training opportunitiesMobile and flexible working modelsSabbaticalsand much more...