About this role
About the RoleLumilens Inc. is seeking an experienced IT Specialist for our Bangalore office to deliver high-quality end-user support for Windows and macOS environments, while also contributing to basic network operations and Microsoft Azure / M365 administration. The ideal candidate balances strong hands-on desktop support skills with foundational cloud and network competencies and communicates effectively with both technical and non-technical stakeholders.
Key ResponsibilitiesEnd-User Support
Provide L1/L2 desktop support for Windows 10/11 and macOS across the Singapore office
Laptop provisioning, imaging, configuration & lifecycle management (Windows & Mac)
Troubleshoot hardware, software, peripherals, printers & AV equipment
Manage software installations, patch management & OS updates
Support onboarding & offboarding — device setup, account creation & asset handover
Maintain IT asset inventory and track hardware/software licenses
Network & Connectivity
Manage basic LAN/Wi-Fi connectivity troubleshooting for end users
Support VPN client configuration and remote access for Singapore staff
Coordinate with regional Network Engineer for escalations and site-level changes
Assist in cable patching, switch port configuration & Wi-Fi AP management
Cloud & M365 Administration
Manage M365 user accounts, licenses & groups via Microsoft Entra ID (Azure AD)
Support Teams, SharePoint, OneDrive, and Exchange Online for Singapore users
Assist in Intune/Endpoint Manager device enrolment & compliance policy enforcement
Handle Azure AD user provisioning, password resets & MFA troubleshooting
Technical RequirementsEnd-User & Desktop
Strong troubleshooting (Group Policy, registry, event logs)
System Preferences, MDM enrolment, iCloud & keychain management (macOS)
Laptop repair, RAM/SSD replacement, peripheral setup
Experience with ITSM/Ticketing tools (ServiceNow, Freshdesk, Jira Service Desk, or equivalent)
Imaging & deployment (SCCM, Intune, Autopilot, MDT)
Antivirus/EDR (CrowdStrike, Defender for Endpoint, or equivalent)
Networking (Foundational)
TCP/IP, DNS, DHCP, VLANs — conceptual & operational understanding
Basic Wi-Fi troubleshooting (Aruba, Cisco, Meraki, or similar cloud-managed APs)
VPN clients (Cisco AnyConnect, Global Protect, or equivalent)
Basic switch/router CLI (Cisco/HP/Aruba) for port checks & VLAN tagging
Microsoft Azure & M365
User & group management, SSO, Conditional Access, MFA (Microsoft Entra ID)
Device enrolment, compliance policies, app deployment (Microsoft Intune)
M365 Apps administration (Teams, SharePoint Online, Exchange Online, OneDrive)
Azure portal navigation, resource groups, VM/storage awareness
Basic scripting for M365 user management & automation (PowerShell)
QualificationsDiploma / B.E. / B.Tech in IT, Computer Science, or related field
5–8 years of hands-on IT support & systems administration experience
Proven experience supporting both Windows and macOS in a corporate environment
Microsoft certifications: MS-900, MD-102, AZ-900, or equivalent (preferred)
Strong English communication — verbal, written, and documentation skills
Ability to manage multiple priorities and work independently in the Bangalore office
Good to HaveExperience in a manufacturing or technology company (multi-site environment)
Familiarity with Lumilens tools: ERP, Slack/Teams, SharePoint
Exposure to CCTV/physical security or AV systems management
Basic understanding of SASE/Zero Trust concepts (SDWAN or similar)
ITIL Foundation certification or equivalent service management exposure
Mandarin or Malay language skills a plus for local stakeholder support
Lumilens is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, identity, orientation, veteran status, disability, or any other legally protected status.