About this role
The main role of a Business Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel.
KEY RESPONSIBILITIES:
SERVICE
Provide a dedicated, consistently high level of service to all travellers & travel bookers tailored to their individual requirements, with a desire to always exceed client expectation by going the extra mile Effectively manage your workload to meet all deadlines as required, internally or client driven
Demonstrate an excellent understanding of various account processes and policies, and can adapt quickly to any necessary changes to these, as and when they arise
Work directly with the client’s Global Travel Manager, for guidance on policy matters that require escalation
Pre-trip approval knowledge will be an advantage
Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end-to-end solution for all clients
Advise proactively on relevant Passport and Visa requirements and procedures for all destinations
Always apply Quality Control procedures and processes in line with ISO27001 (data security certification) and PCI compliance
Recommend and procure ancillary products as required i.e., car rental, ferry, etc.
Good knowledge of high-speed intercontinental rail options required
SAVINGS, PRODUCT KNOWLEDGE & OPTIMISED VALUE
Deliver cost effective solutions across all aspects of travel
Proactively identify and implement opportunity to add value to each booking through specialist supplier relationships
Utilise detailed understanding of the client policy to drive compliance for the client while maximising opportunity to enhance traveller experience
Knowledge and ability to apply a variety of fare types and contracts to air bookings, including private contracted fares, round the world fares, air passes, creative fares and published fares
Qualify opportunity for and proactively deliver split and combination fare ticketing where appropriate
Proactively identify cross market and local inventory differences, and when these should be taken advantage of
Look at alternative airports/routings for the client which could offer better convenience and/or cost savings to clients, this should also include Low-Cost Carriers where appropriate
Procure the best hotel rates for clients utilising GDS and non GDS channels
Monitor all bookings for fare/rate saving opportunities up until completion of the trip
CONTINUAL DEVELOPMENT
Have an enthusiastic and willing to learn attitude, attending all relevant training / coaching as required Achieve individual and team-based objectives through the annual Performance Development Review (PDR)
WHAT WE’RE LOOKING FOR:
Develop and maintain multi-level client relationships Manage and administer commercial models according to clients’ needs that meet R&M’s corporate objectives Develop client focused solutions that respond to the clients’ changing needs Introduce solution innovation to improve end to end processes Energized and comfortable with a fast-moving, sometimes ambiguous, environment Provide formal strategic reviews of the programme performance Drive a common service delivery to the client in accordance with agreed Service Level Agreement Drive contract renewal and ultimately client retention Develop as a thought leader Exceptional organization and project management skills Excellent communication and interpersonal skills across all levels Strong business and operational sense Confidence, opinions, good judgement, and an inclination to action Ability to adapt and thrive in a hyper-growth environment Industry experience preferred: adequate experience in working within a corporate environment or online travel agency
KEY ATTRIBUTES:
Manage your own tickets issuance for both Air and Eurostar
Calculate your own reissues and changes in a timely manner, working in liaison with the Ticketing Department.
Exceptional telephone manner and good written skills
Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
Has achieved a continuous record of experience in a core business travel environment
Minimum qualification level to Fares & Ticketing VAII (formally BA2)
Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
Fully conversant with Evolvi rail booking system
Good knowledge of European rail provider frameworks and reservation systems.
Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins.
Knowledge of Low-Cost Carriers in the market and their different products available.
Experience of mixed mode booking tools, and how to support both offline/online bookings.
Have a ‘team player’ approach to an office environment
Experience in using MS Word and Excel software packages
Excellent interpersonal skills
Good attention to detail.
Ability to work well in a highly pressurised environment, and ability to adapt quickly to increases in travel request volumes.
Flexible approach to working environment and willingness to work on at different office locations. Ability to build a good rapport with all clients
Equal Opportunities
At Reed & Mackay we welcome everyone with an open mind and an open heart. This is because we knowpeoples' different experiences, identities and backgrounds helps us to build a culture where everyone can collaborate and be their authentic selves, whilst feeling safe, valued and included.
Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities. No regard will be given to factors such as age, gender, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, disability or neurodivergence, or other applicable legally protected characteristics when making any employment decisions, including hiring.
Reasonable adjustments or accommodations will be provided, where required, and in line with local laws, to candidates who have a disability or are neurodivergent. Please notify us of your requirements at [email protected].