About this role
About the TeamAt Trendyol Operations, we optimize systems, enhance efficiency, and harness technology to deliver seamless e-commerce experiences. From robotics to automation, we leverage cutting-edge solutions to meet the needs of millions. We work cross-functionally with teams across the business, turning ambitious goals into reality through data, speed, and teamwork. In a culture that values ownership, impact, and inclusivity, we grow together — as individuals and as a team. We are looking for a data-driven Claims Management Specialist to manage and optimize our end-to-end seller and logistics compensation processes across EU region. In this role, you will serve as the primary point of contact for compensation tickets, translating complex and ticket data into actionable insights to reduce rejection rates, identify process bottlenecks, and eliminate financial leakages. Working closely with cargo partners, warehouse, partner management, finance and reporting teams, you will be responsible for end to end operation, follow up and monitoring of the compensation process.