About this role
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Cloud Engineer - Managed Services is responsible for the day-to-day operation, administration, monitoring, support, and continuous improvement of customer cloud environments across public Clouds such as Azure, AWS, GCP orOCI. This role is primarily focused on cloud operations, service delivery, governance execution, incident/request/change support, documentation, and customer communication, with secondary exposure to automation, DevOps, and reliability practices where they improve operational consistency and scale. The role is expected to independently own standard and moderately complex operational execution and troubleshooting while escalating novel, high-risk, architecture-heavy, or major platform engineering work to senior engineers and architects as appropriate.