About this role
Care. No Matter What. Position Summary: This position offers the opportunity to career-advance to a Patient Relations Coordinator position based on developing competencies and the successful completion of applicable certification. Under the direction of the Director, Patient Relations Center, the Patient Relations Associate (PRA) provides friendly, accurate, and efficient telephone customer service, and schedules appointments on PPHP’s Clinical Information System (CIS). As the front-line contact with PPHP’s customers, the PRA responds in a personalized and sensitive manner with accurate information to arrange convenient appointments and good referrals for service. Assures departmental compliance with agency policies regarding appointments and confidentiality. Accurately enters registration, insurance, and appointment data into the computer. Medical Benefits start DOH