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Experience Director @ Playbook

Boca Raton, Florida, USOnsiteFull-time
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About this role

Salary Range: $115,000 plus $4k annual bonus for top performance. With top performance, you are also eligible to become a shareholder in our company and earn equity. Benefits: FREE employee-only medical coverage, a 4% employer 401(k) match, and FREE short-term disability. Other incredible benefits HERE. Location: Boca Raton, FL. Exact location details will be shared as soon as they become available! Work Hours: Monday-Friday with flexibility to accommodate evening events. Reports to: Director of Client Delivery Your Mission Your mission is to own strategy, cross-functional integration, and overall asset performance across a large office campus in Boca Raton, FL. You lead the on-site amenity and events team (Manager of Community & Events, Wellness Program Manager, Experience Coordinator) and serve as the primary strategic liaison to Property Management and Ownership. By aligning programming, operations, amenity management, and partner relationships, you build a high-performing campus environment that delivers measurable ROI, elevated tenant retention, and 5-star guest experiences. Your Focus: As the ultimate curator of the site, you fuel connection, productivity, and tenant longevity by leading with a "house proud" mentality. You clear the way for your team and tenants, ensuring every operational detail across meeting spaces, fitness centers, and common areas is managed end-to-end so the complex machinery behind the scenes remains invisible. Remaining calm in the chaos, you foster a culture of excellence where spaces are perfectly staged and every community interaction is delivered with warmth, care, and presence.

Skills

Outcomes You’ll Deliver:Key CompetenciesHost TeamBoca Raton Opportunities

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