About this role
About the Role
We are looking for a Manager – Product Analytics (Individual Contributor) to serve as the hands-on Product Analytics Lead across one or more Products, owning product analytics end-to-end and shaping product strategy through data.
This is a senior IC role for an analytics leader who thrives in ambiguity, partners deeply with Product, Engineering, Marketing, and Design, and influences product roadmap decisions with strong analytical rigor. You will work with complex product telemetry, customer behavior, and business data to generate actionable insights that improve customer value and business outcomes, in close collaboration with Sales, Customer Success, and GTM teams.
You will also mentor 1-2 product analysts, acting as a subject-matter expert and raising the bar for analytics quality, experimentation, and storytelling across the organization.
Responsibilities
Own end-to-end product analytics for one or more Products with high autonomy and ownership
Partner closely with Product Managers, Engineering, and Design leaders to influence product strategy and roadmap decisions
Collaborate with Marketing, Sales, Customer Success, and GTM teams to support growth, adoption, retention, and expansion initiatives through data
Translate ambiguous business and product questions across teams into structured analytical problem statements
Define, evolve, and own north-star metrics and product KPIs aligned to customer and business outcomes
Act as the product analytics owner for instrumentation and telemetry, driving event design, coverage, and data quality
Work with Engineering, TPMs, and Data Engineering to ensure scalable, reliable, and trusted data foundations
Lead A/B testing and experimentation initiatives from hypothesis to analysis and interpretation
Apply statistical techniques (regression, cohort analysis, confidence intervals, causal analysis) to inform decisions
Perform deep-dive analyses on large, complex datasets to uncover root causes and high-impact opportunities
Build and maintain analytics products such as dashboards, frameworks, and self-serve insights for product and business stakeholders
Communicate insights through clear, compelling narratives and executive-ready presentations to senior leadership
Mentor 1-2 junior product analysts, providing guidance on analysis design, experimentation, and storytelling
Champion best practices in analytics, including data integrity, validation, documentation, and reproducibility
Foster a data-driven, experimentation-led culture across product teams
Preferred Qualifications
8+ years of hands-on experience in analytics, data science, or product analytics
Exposure to leveraging AI / GenAI tools to enhance analytics workflows
Proven experience influencing product and engineering teams through data-driven insights
Expert proficiency in SQL, with experience working on large and complex datasets
Strong hands-on experience with Python for exploratory, statistical, and predictive analysis
Deep understanding of product metrics, experimentation, and statistical methods
Experience building and maintaining dashboards using Power BI or similar tools
Strong product thinking with the ability to connect data insights to customer value and business impact
Excellent communication and storytelling skills, including executive-level presentations
Comfortable operating independently in fast-paced, ambiguous environments
Experience with SaaS telemetry, funnel analysis, and cohort-based lifecycle analysis is a plus
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.