About this role
At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior leaders. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with HR Business Partners, Employee Relations, Legal, and others to provide integrated people solutions. Key job responsibilities - Support managers and senior leaders through complex performance management cases, including performance improvement plans and assessments, while guiding them to implement processes effectively and ensure bias-free evaluations across their teams - Lead employee relations initiatives by conducting thorough investigations, managing grievance processes, providing policy guidance to managers, and ensuring procedural integrity and compliance with local labor legislation - Drive change management and program implementation by partnering with HR Business Partners and central teams on complex initiatives, using data and insights to advocate for process improvements, and designing strategies that ensure effective adoption across diverse employee groups - Develop and implement HR policies that align with local labor laws, establish standardized processes, and integrate seamlessly across the organization while maintaining compliance with regional requirements - Serve as a strategic partner on ambiguous initiatives by using expertise and judgment to define goals, inform senior leader decisions, manage stakeholder expectations, and present strategic recommendations through compelling narratives and documentation A day in the life As a Senior HR Partner, you'll navigate a dynamic mix of strategic and tactical work that keeps you engaged across multiple dimensions of people leadership. Your day might begin with coaching a manager through a sensitive performance conversation, then shift to analyzing performance trends across teams to identify systemic opportunities for improvement. You'll collaborate with Employee Relations colleagues on a complex investigation, partner with HR Business Partners on a regional policy rollout, and prepare strategic recommendations for senior leadership on an organizational change initiative. You'll bring your expertise to ambiguous situations where you'll need to define the problem, design the solution, and build consensus among diverse stakeholders. Your front-line visibility positions you to spot emerging trends and advocate for process improvements that enhance manager capability and employee experience.