About this role
Amazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Associate Account Manager for the UK. We are looking for an Account Manager who will be excited by working in a new start-up environment and will have familiarity with B2B sales and account management for Medium up to Large level customers. The successful Account Manager will be comfortable navigating ambiguity and operating in a start-up environment. You will have experience developing relationships across a diverse customer base, drive commercial growth for the business and work effectively with functional areas such as Business, Operations, Procurement, Finance, and IT; and have a proven track record of meeting and exceeding program goals and revenue targets. This role will be based in London with possible moderate travel (maximum 25%) Key job responsibilities • Own strategy and commercial growth of our customers • Drive revenue, adoption, and market segment share for our product • Earn trust of customers (shippers) and recommend product solutions that fit their business needs, meeting and exceeding targets for customer revenue and/or feature adoption • Measure performance, articulate root-cause analysis, and link to specific improvement areas • Relay market segment needs and requirements back to internal Amazon teams • Analyse current purchasing processes and evaluate opportunities for solutions to improve end user experiences, reduce costs, and accelerate organization performance • Drive and accelerate spend adoption through advising customers on best practices for using our product • Assess program risks, anticipate challenges, and provide escalation management when necessary