About this role
Are you interested in building a new, emerging business which caters to the booming ecommerce market in India and worldwide? Amazon Shipping India is looking for a dynamic and results-driven SMB Growth Manager to lead volume and revenue growth within the Small and Medium Business (SMB) segment. This role sits at the intersection of sales / account management and building scalable product / program solutions — and is critical to scaling our long-tail shipper base and deepening wallet share across the cohort. The ideal candidate is a self-starter who thrives in a fast-paced environment, is comfortable with ambiguity, and has a strong bias for action. You will own end-to-end shipper lifecycle management — from onboarding new customers to driving long-term retention and revenue growth. Key job responsibilities Key responsibilities: 1. Volume & Revenue Growth - Own and drive volume and revenue targets for the SMB shipper segment - Identify growth levers across the funnel — new shipper activation, retention, and upsell — and execute initiatives to improve conversion at each stage - Develop and implement strategies to increase share of wallet among existing SMB shippers - Collaborate with marketing and product teams to design campaigns, product and offers that drive shipment growth 2. Account Management - Lead a team of Account Managers and track performance, identify risks, and unlock growth opportunities - Proactively identify at-risk accounts and implement retention strategies to reduce churn - Negotiate and manage commercial terms in alignment with business objectives 3. Product and Program Interventions - Lead the onboarding experience for new SMB shippers, ensuring a smooth and fast time-to-first-shipment. - Develop and refine onboarding playbooks, SOPs, and communication journeys to improve activation rates with product and program interventions - Work cross-functionally with product, tech, and operations teams to build self-serve capabilities for long-tail HOTW shippers 4. Customer Service Team Management -Lead, mentor, and manage a team of customer service representatives supporting the SMB shipper base