About this role
Amazon Ads is one of the fastest-growing businesses at Amazon, helping millions of advertisers — from first-time sellers to global agencies — reach customers at every stage of the shopping journey. Advertising Services' vision is that Amazon Ads is the ultimate partner for advertising customers. We deliver on this vision by building the internal tooling, automations, and platforms that enable efficient service delivery at scale — ensuring every advertiser, regardless of size or sophistication, has access to world-class support. Are you excited about applying AI and machine learning to transform how a massive services organization operates? The Ad Services Engineering team builds and operates the systems that underpin the full spectrum of advertiser services — from self-service support experiences (Help content, Contact Us traffic patterns, knowledge bases) to managed campaign operations. We're investing in applied science to fundamentally change how advertisers get help, how campaigns get launched, how service teams find answers, and how we detect and resolve operational issues at scale. On the self-service side, we study patterns in Contact Us traffic, experiment with improving Help content effectiveness, and optimize the knowledge systems that power advertiser self-resolution. On the managed services side, we're building autonomous agents that handle low- and medium-judgment tasks currently performed by humans — freeing up Amazonians to focus on higher-value, strategic work. Across both, we're developing intelligent assistants and pioneering automated identification of product gaps from unstructured operational data — turning thousands of data points into actionable insights that drive product improvements. As a Sr. Applied Scientist, you will be the science leader for AI-powered automation and intelligence within Advertising Services. You'll own the research and development of the machine learning systems that improve self-service advertiser experiences, power autonomous workflow agents, and drive operational intelligence — directly translating into higher self-service resolution rates, productivity gains measured in tens of thousands of hours annually, and measurable improvements in advertiser experience.