About this role
Job Description
Joining the Gong Cha team as a Barista, gives you the opportunity to provide superb customer service, create great tasting
beverages and bringing customers, the Gong Cha?s experience. If you?re energetic, a team player and love to be in a fast pace
environment, we want to meet you.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
* Acts with integrity, honesty and knowledge that promote the culture, values and mission of Gong Cha.
* Maintains calm attitude during periods of high volume or unusual events to keep store operating to standard and to set a
positive example for the team.
* Anticipates customer and store needs by constantly evaluating environment and customers for cues.
* Maintains strong communication between managers and other team members.
* Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging
coaching as needed.
* Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and
communicating them to the store manager.
* Delivers superb customer service to all customers through the Gong Cha Experience standards.
* Follows Gong Cha?s operational policies and procedures, including those for cash handling and safety and security, to
ensure the safety of all members during store operations. Maintains a clean and organized workspace so that members
can locate resources and product as needed.
* Maintains regular and consistent attendance and punctuality.
* Provides quality beverages consistently for all customers by adhering to all recipe and presentation standards. Follows
health, safety and sanitation guidelines for all products.
* Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
Summary of Experience
* No previous experience required
Required Knowledge, Skills & Abilities
* Ability to learn quickly
* Ability to understand and carry out oral and written instructions and request clarification when needed
* Strong interpersonal skills
* Ability to work as part of a team
* Ability to build relationships
Physical Requirements
* Constant standing/walking
* Occasional stooping, kneeling or crawling
* Occasional pushing, pulling, lifting or carrying up to 40 lbs
* Occasional ascending or descending ladders, stairs, ramps
* Constant computer/POS Register and bar equipment usage
* Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine
* Constant reaching, turning, and performing precision work around bar area
* Constant receiving detailed information through oral communication
* Constant talking, expressing or exchanging ideas by means of the spoken word
* Occasional Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors
* Constant clarity of vision at near and/or far distances
Job Types: Full-time, Part-time
Pay: $17.80-$25.00 per hour
Benefits: * Discounted or free food * Flexible schedule * Store discount
Work Location: In person