About this role
Job summary
College Surgery are seeking an organised, proactive, fast thinking, people focussed Operations Lead to join our supportive and friendly team.
This role provides leadership to our reception and care coordinator team, helping to coordinate services, improve processes and procedures, and ensuring that patients receive high-quality standards of care and service.
Working within the Practice Support and Management Team, you will be the kind of person who is passionate about teamwork, quality improvement and making a positive difference, making best use of technology and digital solutions, and supporting a team.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.
We are proud to be a CQC Outstanding Practice
Please note that we are unable to offer an Employer Sponsored Visa for this role.
Main duties of the job
The Operations Lead is part of the Practice Support Team who together manage the smooth running of the operational aspects of the practice day to day.
About us
We are a supportive, innovative, and enthusiastic team passionate about delivering excellence in patient care, education, and whole team wellbeing. We collectively enjoy our jobs despite the challenges in the NHS and have a great team, inspiring each other and embracing our differences. There are extensive property developments taking place around us so we are constantly adapting to meet our patient demand.
We are a town-based practice with rural dispensing branches with over 19,000 registered patients over 4 sites. The main site is in Cullompton, only 20 minutes drive from the vibrant city of Exeter and very close to the M5.
Job description Job responsibilities
The following are the core responsibilities of the Operations Lead. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Individual Tasks
Effective line management, direction and support of the Reception Team, the Care Co-ordinator Team and the Rota Co-ordinator, including appraisals, identifying opportunities for development and ensuring that their duties are performed effectively and to the required standard for both patients and internal teamsOrganising regular team meetingsPromoting good working relationships with other teams and individuals in the organisationSupporting Reception and GP rota coordination in order to maintain safe staffing levels during periods of staff shortages and unexpected absences.Locum GP managementResolving complex rota queriesIn the absence of the Deputy Practice Manager, handling patient concerns when they attend on site or call into the Reception TeamInvestigating patient complaints related to own teamsCo-ordinating medical student placementsProject work on new systems and processes, guiding and supporting the team through implementation of these processesOrganising induction for GPs and own team members Provision of performance data against Key Performance IndicatorsUndertaking audits related to own teams dutiesEnsuring that processes and systems in own teams are documented, made available, are fit for purpose, and are adhered to Regularly attending and contributing to the monthly Leads Meeting and reporting operational performance, pressures, and challengesEnsuring compliance and regulation within own team and supporting this across the organisationAny other reasonable task within the competency of the postholder
Person Specification
Experience Essential
Please see attached Person Spec
Desirable
Please see attached Person Spec
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name College Surgery Partnership
Address Culm Valley IC For Health
Willand Road
Cullompton
Devon
EX15 1FE
United Kingdom
Employer's website http://www.collegesurgery.org.uk/ (Opens in a new tab)