About this role
• Operational Management:
• Direct day-to-day operations within the assigned area (Inbound, Outbound, Inventory Control, or Facilities), ensuring all activities meet established performance standards and service level agreements
• Develop and implement operational plans that align with business objectives, peak season demands, and changing business needs
• Monitor key performance indicators including Safety, Quality, Delivery, Cost and Culture metrics, taking corrective action when performance falls below target.
• Optimize workflows, labor allocation, and resource utilization to maximize efficiency and throughput
• Team Leadership:
• Lead, coach, and develop a team of Leads and hourly Crew Members, typically ranging from 15-75+ Crew Members depending on shift and functional area
• Conduct regular performance evaluations, provide constructive feedback, and create development plans for Crew Members
• Foster a culture of accountability, continuous improvement, and Crew Member engagement
• Manage staffing levels, including hiring, training, scheduling, and workforce planning to meet operational demands
• Partner with HR to address Crew Member relations issues and ensure consistent application of company policies
• Continuous Improvement:
• Identify opportunities for operational improvements and lead initiatives to enhance Safety, Quality, Delivery, Cost and Culture
• Implement 5S, Six Sigma, or other continuous improvement methodologies to eliminate waste and drive efficiency
• Collaborate with cross-functional teams including OpEx, IT, Transportation and Retail Store Operations to optimize end-to-end supply chain performance
• Champion the adoption of new technologies, automation, and systems to improve operational capabilities
• Safety and Compliance:
• Maintain a safe work environment by enforcing safety policies, conducting regular safety audits, and addressing hazards promptly
• Ensure compliance with OSHA regulations, company safety standards, and industry best practices
• Lead incident investigations and implement corrective actions to prevent recurrence
• Promote a safety-first culture and achieve safety performance targets
• Budget & Cost Management:
• Manage departmental budget, controlling labor costs, overtime, and operational expenses
• Analyze financial performance and implement cost-saving initiatives without compromising safety or quality
• Optimize inventory accuracy and minimize shrink, damage, and waste within the operation