About this role
Essential Duties and Responsibilities:
• Answer inbound calls relating to our Referral line
• Knowledge of current patient database and billing system
• Solid understanding of the products and services offered by the company to assist callers
• Assist with collecting data for referral sources
• Direct referral sources to the appropriate sales contact
Minimum Qualifications:
• Bachelor's degree a plus
• Hands on experience with CRMS softward and MS Office
• Excellent organizational skills and multi tasking
• Strong phone contact handling skills and active listening skills
Preferred Knowledge, Skills, and Abilities:
• Outstanding customer service skills and dedication to providing exceptional customer service
• Skilled in time management when working independently or as part of a team while ensuring deadlines are met
• Strong interpersonal and emotional intelligence skills to effectively problem solve and present solutions
• Understands and adheres to confidentiality requirements in relation to patient nformation
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.