About this role
Core Responsibilities
Client Services & Program Oversight
1. Provides ongoing monitoring, coordination, and case management for all clients enrolled in Group Supported Employment (GSE) services.
2. Oversees the implementation and daily operations of GSE programming to ensure services are personcentered, goal-oriented, and aligned with regulatory standards.
3. Develops, coordinates, and monitors Individual Service Plans (ISPs), Behavior Support Plans (BSPs), and employment goals in collaboration with the Program Manager and interdisciplinary care teams.
4. Conducts regular assessments to evaluate client progress, skill acquisition, work performance, and employment outcomes.
5. Supports coordination of transportation to and from GSE sites as needed.
6. Participates in crisis prevention planning and provides intervention support when necessary to ensure client safety and service continuity.
7. Maintains a safe, structured, and professional environment across all service locations.
Staff Supervision & Operational Support
8. Supervises, trains, and evaluates staff assigned to GSE services, ensuring performance expectations and service quality standards are met.
9. Provides coverage and direct support during vacancies, absences, or staffing shortages to maintain uninterrupted programming and operations.
10. Schedules and facilitates meetings with referral agencies, parents, guardians, care teams, and other stakeholders as needed to support coordinated services.
11. Actively promotes and upholds organizational policies, procedures, and expectations as outlined in the Employee Handbook.
Community Engagement, Compliance & Program Development
12. Develops and maintains relationships with local businesses, community organizations, and partners to expand employment opportunities for clients.
13. Supports the identification of new GSE sites and community partnerships that enhance employment
14. Ensures all required documentation for GSE services is accurate, timely, and compliant with state and federal regulations.
15. Reviews documentation and service records to ensure regulatory compliance and quality outcomes, and supports audit readiness efforts.
16. Facilitates communication with clients' care teams to ensure coordinated service delivery and appropriate progress reporting.
17. Makes recommendations to the Program Manager and Assistant Director regarding program enhancements, service expansion, and operational improvements.
18. Performs other duties as assigned to support program operations and organizational goals.
Essential Skills
Required
• Bachelor's degree in Human Services or related field (or equivalent experience).
• Experience working with individuals with disabilities in supported employment or community-based service settings.
• Prior supervisory or lead experience overseeing direct support professionals.
• Experience coordinating services with interdisciplinary care teams and external stakeholders.
• Strong organizational, communication, and problem-solving skills.
• Valid driver's license and ability to transport participants as needed.
Preferred
• Experience in both Group Supported Employment and Community-Based Prevocational programming.
• Demonstrated ability to develop and implement ISPs, BSPs, and skill-development goals.
• Knowledge of state and federal regulations related to employment and prevocational services.
• Training in crisis intervention or positive behavior support.
• Experience building partnerships with employers and community organizations.