About this role
Job Responsibilities:
• Provide daily supervision, training, coaching to the Surveillance team, Observes the facility through the pan, zoom, and tilt cameras and records all pertinent activity on the Surveillance system. • Records and reports questionable activity for review. • Conducts observations of the gaming areas, as directed. • Responsible for the detection of cheating, theft, and other illegal activities. • Prepares daily logs of all pertinent activity. • Logs and marks video clips and stores them in one of several repositories on the Surveillance system. • Observes the facility entrances, the cashiers' cage, vaults, and count rooms. • Observes and verifies chip fills and kiosk cassette fills. • Makes timely notification to appropriate management, supervisors, and the Division of Gaming Enforcement. • Monitors Security radio transmissions. • Monitors Slots Management. • Coordinates response to hold-up alarms. • Provides exceptional customer service. • Works safely, following all established safety rules and regulations. • Communicates effectively with co-workers, supervisors, and guests. • Follows all relevant policies and procedures. • Performs other duties as assigned.
Competencies:
• Must possess computer proficiency in Microsoft Office products. • Must be able to transfer video clips to CD's or hard drives. • Must be able to operate digital systems. • Must possess good analytical, problem-solving, critical thinking, and decision-making skills. • Must be able to report to work on time as scheduled. • Must be able to work weekends, holidays, and nights as needed. • Must be able to successfully pass a background check and receive a license from the Missouri Gaming Commission • Must present an overall professional appearance and report to work in appropriate attire. • Must be able to learn specific job duties and complete detailed work assignments and maintain knowledge of basic concepts and techniques. • Must be able to speak, read, and write English.