About this role
Key Responsibilities:
• Review case history to ensure all means to obtain reimbursement from the insurance company have been completed and verify it is appropriate to move forward with the patient billing process.
• Notify the client via email alert or work list that one of their patients is entering the patient billing process.
• Answer questions from the client regarding a patient's case history.
• Call patients for updated insurance information.
• Call the patients to offer them financial assistance and payment plans.
• Review/approve statement balance.
• Send letters and billing statements to the patients.
• Send financial assistance applications to patients and process returned financial assistance documents.
• Comply with all Patient Billing process, system, and documentation SOPs (Standard Operating Procedure).
• Meet patient billing process time standards by completing assigned worklist tasks in a timely manner and/or reporting to management when assistance is needed to complete the tasks.
• Participate in team meetings by sharing the details of cases worked.
• Act as backup on answering incoming telephone calls as needed.
• Other duties as assigned
Education/Experience:
• High School diploma or GED
• Four or more years of on-the-job experience
• Knowledge of health insurance terminology and the reimbursement process
• Possess superior customer service skills
• Detail oriented
• Ability to maintain confidentiality
• Previous experience working with patients and insurance
• Possess excellent written and verbal communication skills
• Ability to multitask, establish priorities, and work independently