About this role
Come work with us, not for us!
2nd Swing is a one-of-a-kind, forward-thinking, customer-centric golf retail company. Our employees are highly valued and are encouraged to work hard in a positive and supportive culture. At 2nd Swing you will find:
• Vast Exposure to the Golf Industry
• A Commitment to Total Well-Being
• Opportunities to Discover Your Fit and Make an Impact
• A Collaborative and Flexible Environment
Position Summary:
The Online Fitting Manager leads and develops the Online Fitting team, driving fitting excellence, delivering a best-in-class customer experience, and ensuring the team meets performance goals through knowledgeable recommendations, personalized service, and data-driven fitting practices. This position a full-time in-office position located in Eden Prairie, MN. No remote work will be offered. Weekend availability required.
The ideal candidate is an experienced golf fitter and proven leader who can coach team members, establish clear expectations, and maintain high standards for fitting quality, customer satisfaction, and sales performance. This role requires advanced golf equipment knowledge, strong communication skills, and the ability to use performance metrics to identify opportunities for improvement and drive results across the online fitting operation.
Responsibilities:
• Lead, coach, manage, and develop the Online Fitting team, establishing clear expectations and supporting individual growth.
• Set team goals and monitor performance metrics related to fitting volume, sales, conversion, customer satisfaction, and service quality.
• Ensure golfers receive accurate, personalized, and data-driven fitting recommendations based on their swing characteristics, goals, and equipment needs.
• Maintain high standards for fitting quality, customer engagement, equipment recommendations, and the overall online fitting experience.
• Use fitting data, customer feedback, and performance reporting to identify trends, address performance gaps, and implement improvements.
• Support fitters in resolving complex fitting scenarios, equipment questions, and escalated customer concerns.
• Develop and maintain fitting processes, best practices, and quality standards across the team.
• Ensure appropriate staffing and scheduling to support customer demand, fitting volume, and service levels.
• Collaborate with Sales, Customer Support, Operations, and Distribution Center teams to improve workflows and deliver a seamless customer experience.
• Stay current on golf equipment technology, launch monitor platforms, manufacturer developments, and fitting methodologies.
• Support ongoing training and development, including equipment education, fitting technology, customer communication, and sales effectiveness.
• Encourage knowledge sharing and collaboration across the Online Fitting team.
• Identify opportunities to improve fitting efficiency, customer experience, sales performance, and overall team effectiveness.
• Contribute to departmental goals, company initiatives, and other responsibilities as needed.
• Demonstrate 2nd Swing's Core Values of Teamwork, Professionalism, Passion, Positive Attitude, and Hard Work every day.
Required Qualifications:
• 5+ years of golf club fitting experience, including advanced or tour-level fitting.
• Previous leadership, supervisory, or team development experience.
• Golf fitting certifications, including TrackMan certification or equivalent.
• Advanced knowledge of golf equipment technology, fitting principles, and major brands.
• Strong understanding of launch monitor data and data-driven fitting recommendations.
• Ability to coach team members, drive accountability, and improve team performance.
• Strong communication, customer service, analytical, and problem-solving skills.
• Proficiency with computer systems and web-based applications.
• Ability to manage competing priorities in a fast-paced environment.
Physical Requirements:
• Ability to work some weekend days.
• Prolonged periods of sitting, standing, and bending.
Full-Time Benefits
• Employee programs, including PGA membership dues support
• Paid Time Off
• 401(k) company match
• Medical, dental, and vision insurance
• HSA/FSA options
• Employee merchandise discounts
• Ongoing training and career development
• Health and wellness initiatives
• Work-life balance
Compensation:
$32 - 42 per hour, based on previous experience.