About this role
• Will be trained to work in various Food & Beverage Outlets throughout the hotel.
• Prepares the Food & Beverage service areas for service (i.e. setting the tables with proper linen, cutlery and glassware).
• Serves guests in banquet setting/lounge setting/in room settings providing outstanding customer service.
• Takes food and beverage orders from guests using the point of sale system.
• Presents orders to Kitchen for preparation, utilizing the POS System, outlining any special dietary requirements.
• Delivers food and beverages to guests with necessary accompaniments according to the service standards of the meal period with an emphasis on guest service and satisfaction following Delta Standards.
• Employs suggestive selling techniques and up sells with every order, recommending specials, wine, dessert, and cocktails.
• Anticipates guest requirements and guest needs thereby improving the standard of service.
• Presents guest checks in a timely fashion for payment.
• Ensures correct coupon, cash, and credit card handling when closing out guest checks. Verifies with Manager if any uncertainties arise.
• Maintains the cleanliness and tidiness of the room (i.e. replaces dirty ash trays, resets furniture, etc.).
• Reconciles cash receipts to sales receipt for daily deposit to the General Cashier.
• Restocks service items, cutlery, glassware, and resets the section for the next shift.
• Ensures that guests requesting beverage service are of legal age.
• Assists any patron or guest when necessary to exit the room and building to ensure their safe departure.
• Attends and contributes ideas to departmental meetings and training & development sessions.
• Takes direction and supervision from the Restaurant Manager and Supervisors.
• Complies with Hotel policies and procedures.
• Performs other tasks as assigned by Management.