About this role
Summary
The Assistant Production Manager supports daily production operations by coordinating workflow, staffing, safety, quality, and continuous improvement activities. This position helps ensure production goals are achieved efficiently, accurately, and in alignment with company standards.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions
• Assist in managing daily production activities, staffing, work assignments, and schedule execution.
• Monitor workflow, productivity, quality, safety, and output against operational goals.
• Supervise, coach, and support production team members and leads.
• Coordinate with Planning, Warehouse, Maintenance, Quality, and Operations partners to resolve issues.
• Promote safe work practices and ensure compliance with company policies and procedures.
• Review production data and identify opportunities to improve efficiency, accuracy, and throughput.
• Support training, performance feedback, process improvement, and continuous improvement initiatives.
• Working within Microsoft Office, production systems, ERP/MRP, or related business systems. This includes assisting with year-end headcount and Capex planning for the following year. Presenting justifications for requests.
• Coordinate and run the daily production meetings with planning/leadership team as well as leading meetings with product team members on the floor.
• Perform other duties as assigned.
Supervisory Responsibilities
The Assistant Production Manager is responsible for the direct supervision and development of all Service + Leads, Operators, and Material Handlers. This role provides day-to-day leadership to ensure productivity, quality, safety, and operational goals are achieved. Responsibilities include assigning and monitoring work, coaching and developing employees, conducting performance evaluations, addressing employee relations matters, managing attendance and scheduling, and supporting training efforts.
Minimum Qualifications
• College degree or equivalent required; bachelor's degree in Engineering, Operations, Manufacturing, or related field preferred.
• Minimum of 4 to 6 years of production, manufacturing, or operations experience.
• Prior lead or supervisory experience in a production or operations environment preferred.
• Experience with production schedules, labor planning, quality standards, safety procedures, and operational metrics.
• Ability to work a flexible schedule based on production and business needs.
Knowledge, Skills and Abilities
• Knowledge of production operations, workflow coordination, safety practices, and quality standards.
• Ability to lead teams, prioritize work, and monitor productivity and service levels.
• Strong analytical problem-solving, decision-making, and communication skills. Lean background preferred.
• Ability to interpret production reports, operational metrics, and inventory or material information.
• Proficiency with Microsoft Office, production systems, ERP/MRP tools, or related business systems.
Physical Demands
This role requires the ability to perform physically demanding tasks in a fast-paced warehouse environment, including standing and walking for extended periods throughout the shift. The Assistant Production Manager must be able to lift, carry, push, and pull items up to 50 pounds frequently, as well as perform repetitive movements such as bending, twisting, reaching, and grasping. Additionally, the ability to safely operate warehouse equipment (where applicable), maintain visual accuracy when reading labels or screens, and consistently wear required personal protective equipment (PPE) is essential.
Work Environment
The physical work environment in Service + is an industrial warehouse setting that may be subject to varying temperatures depending on the season and facility type. The role is highly physical, requiring frequent walking, standing for extended periods, bending, lifting, and moving products, sometimes weighing up to specified limits. Assistant Managers may work near loading docks and material handling equipment such as forklifts or pallet jacks. The environment can be loud due to machinery and operations, and strict adherence to safety procedures, personal protective equipment (PPE), and housekeeping standards are essential to maintaining a safe and efficient workplace. Normal operations are Monday through Friday. However, there may be a business need for weekend work on occasion. Schedule may vary depending on job duties.