About this role
First Merchants Bank is seeking a Lockbox Specialist to join our team! This position will handle, process, and balance all lockbox payments for business clients.
As part of this role you will:
• Serve as backup to the Team Lead, when necessary.
• Communicate and assist with resolving processing errors with vendors, internal customers, and/or clients.
• Prepare Lockbox transactions for processing by following defined procedures.
• Scan mail and lockbox payments into processing equipment.
• Complete queues of work in lockbox application, including but not limited to: data keying, balancing, name verification, exception handling, etc.
• Review batches of work for accuracy prior to transmission.
• Build, verify, and transmit files.
• Communicate to Team Lead and Management any issues that need escalating.
• Collaborate with vendors, internal departments, and Team Lead on testing of new clients.
• Ensure all work as assigned is completed on time, based on service level agreements.
• Assist the Items Processing team with production work (data entry, processing, etc.).
To be successful in this position, we require the following:
• High school diploma or equivalent (GED).
• A minimum of two (2) years operations, processing, or related experience.
First Merchants offers the following:
• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits
A little about us:
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.
Our Vision is:
To enhance the financial wellness of the diverse communities we serve.
Our Mission is:
To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
Our Team:
"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."
Apply today to begin your career with us!