About this role
The Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns.
Salary: $65k
Responsibilities:
• Perform planned and preventative maintenance on company product lines and competitive equipment.
• Complete customer service break down calls and repairs as scheduled
• Prepare new equipment for installation and in-service
• Maintain customer records and profiles
• Prepare and complete customer work orders, warranty claims and parts orders
• Build and maintain our good relationship with our customers, sales staff and management
• Solve mechanical, and electrical problems utilizing, electronic, and paper service manuals and manufacturers technical support personnel
• Actively foster key customer relationships and realize future growth potential
Requirements:
• Have a mechanical / electrical, or automotive background, training or certification
• Strong Communication skills are a must
• Self-starter who takes initiative and maintains excellent follow-through and follow-up. Remotely managed from Richmond with a peer team in place to assist
• Strong organizational skills are a must
• Effective communication and customer service skills
• Strong computer skills: proficient use of email and our software program
• Ability to work effectively in situations that involve change and/or competing demands
• Perform well in a fast-paced environment
• Proficient handling of all confidential and time-sensitive material
• Ability to stay within budget on expenditures
• Performs other related duties as required and assigned
• Possess a valid driver's license and clean driving record. Abstracts are obtained annually
• Travel to neighboring towns/cities is required bi-monthly
• Overtime maybe required for longer trips or special projects
• Will spend one day a week in the Kelowna branch assisting the CSR with light product receiving and put away.
• Forklift license an asset but not required
• Require some light duties in the warehouse temporarily
• Company vehicle will be provided, subject to ICBC abstract check