About this role
Service Manager
Berger Communities is hiring a Multi-Site Maintenance Manager to oversee five of our communities in West Chester, PA: Audubon Manor, Audubon Pointe, Chestnut Street Lofts, Market Street Flats, and The Greentree Building. We're looking for a hands-on leader who takes pride in their work, supports their team, and is committed to delivering exceptional service every day.
In this role, you'll be leading a skilled maintenance team, tackling challenges head-on, and keeping our community in great shape. One day you might be troubleshooting a repair, the next you're coaching your team or finding ways to improve efficiency. If you're a natural problem-solver who enjoys both leading and doing, you'll thrive here.
Pay & Benefits
• $65,000/annually, paid biweekly, plus:
• Monthly renewal bonus
• Work order completion bonuses
• $140/week on-call bonus
• Benefits kick in on the 1st of the month after just 30 days:
• Medical, dental & vision
• Flexible spending accounts
• Free short- and long-term disability insurance
• Free life insurance (with buy-up options)
• 401k with employer match
And there's more...
• Tuition assistance up to $4,000/year
• $1,000 employee referral bonus
• 15 PTO days + 1 volunteer day + paid holidays (including 2 floating holidays)
• 20% rent discount at any approved Berger community – starting on Day 1!
Location: West Chester, PA
Schedule: Monday- Friday, 8M-5PM
What You'll Do
You'll be the go-to person for keeping our apartment community running smoothly. That means:
• Lead day-to-day maintenance operations across five West Chester communities.
• Supervise, coach, and develop service technicians while providing hands-on support when needed.
• Ensure service requests are completed promptly and to a high standard.
• Oversee apartment turnovers, from scheduling through final inspection.
• Troubleshoot and repair plumbing, electrical, HVAC, appliance, carpentry, and other maintenance issues.
• Manage preventative maintenance programs and regularly inspect grounds, amenities, and common areas.
• Monitor maintenance expenses, identify cost-saving opportunities, and coordinate with vendors.
• Recommend capital improvements that support safety, property preservation, and the resident experience.
• Oversee snow removal efforts and ensure each property remains safe and free of hazards.
• Deliver exceptional customer service through responsive and professional interactions with residents and team members
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