About this role
ESSENTIAL DUTIES AND RESPONSIBILITIES – Other duties may be assigned:
• Coordinate and implement promotional events and activities, including gift giveaways, drawings, and special events.
• Distribute promotional gifts to guests professionally and courteously.
• Maintain accurate records of promotional inventory and manage stock levels.
• Assist in setting up and tearing down promotional event displays and materials.
• Interact with guests to explain promotional rules, answer questions, and enhance their overall experience.
• Assist with player parties, and other events.
• Collaborate with the marketing team to develop and execute creative promotional strategies.
• Ensure compliance with all gaming regulations and company policies during promotional activities.
• Gather feedback from guests to continually improve promotional offerings and guest satisfaction.
• Maintain and understand compliance with federal, state local regulations.
• Enforce all policies and procedures.
• Perform all job functions in a safe and responsible manner.
SUPERVISORY RESPONSIBILITIES: None
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.
All Employees must be knowledgeable of all Company policies and procedures, including fire and safety regulations.
EDUCATION and/or EXPERIENCE
· High school diploma or equivalent; additional education in marketing or a related field is a plus.
• Previous experience in a customer service or promotions role, preferably in the hospitality or gaming industry.
CERTIFICATES, LICENSES, REGISTRATIONS: Must be able to obtain and maintain an Iowa Racing and Gaming Commission License.
SKILLS AND ABILITIES:
· Must be able to effectively communicate in English in all manners.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
· Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
· Must have Microsoft Office experience.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Positive attitude and a passion for creating memorable guest experiences.
• Ability to stand for extended periods and lift varying weights as needed.