About this role
Salary: £30,000 - 35,000 per year
Requirements: 1 year of experience in a 1st Line, Service Desk or Desktop Support roleGood understanding of the Microsoft technology stackBasic Active Directory and user administration experienceConfidence troubleshooting Windows and Microsoft 365 issuesGood communication and customer service skillsKeen to develop into a stronger 2nd Line Support positionFamiliarity with Windows 10/11, Microsoft 365, Active Directory, Entra ID/Azure AD, Microsoft Intune, Microsoft Teams and Outlook, basic networking, VPN and connectivity, and laptop and desktop hardware Responsibilities: Provide 1st and 2nd line IT support to end usersTroubleshoot hardware, software and connectivity issuesManage user accounts, passwords and permissionsSet up laptops, desktops and mobile devicesLog and manage incidents through the ticketing systemEscalate more complex issues where required Technologies: Active DirectoryAzureHardwareSupportMicrosoft 365Microsoft IntuneMobileVPNWindowsOffice 365Cloud More:
We are seeking a 1st / 2nd Line Support Analyst to join a small IT support team in the financial services industry, providing day-to-day technical support to users. The role is based onsite in Mayfair, London, Monday to Friday, for 40 hours per week. The salary is £28,000–£35,000, depending on experience, with health and wealth benefits, a private company pension, social events, and volunteering and community engagement opportunities. Huxley, a trading division of SThree Partnership LLP, is acting as an Employment Business for this vacancy.
last updated 41 week of 2026