About this role
Salary: £49,000 - 89,000 per year
Requirements: Strong understanding of Cyber Essentials principles and practical implementationThree years of experience delivering 1st- and 2nd-line IT support in a multi-site or cloud-centric environmentThree years of experience with Active Directory and Group PolicyThree years of experience with Microsoft 365, Azure AD/Entra ID, Intune, and Windows administrationOne year of experience or demonstrated ability supervising, motivating, and developing technical staffOne year of experience or demonstrated strength in troubleshooting, communication, and documentationOne year of awareness of security, privacy, and compliance requirementsExcellent customer service and communication skills for a customer-facing roleOrganised and methodical, with the ability to work to targets and goalsSelf-sufficient, able to use initiative and apply lateral thinking to problem resolutionHands-on attitude, dedication, excellent work ethic, punctuality, reliability, and conscientiousnessFlexibility to work outside normal hours when requiredDesirable: experience with Cyber Essentials Plus auditsDesirable: knowledge of PowerShell for automation and reportingDesirable: familiarity with ITIL practicesDesirable: experience with endpoint management, MDM, and compliance policiesDesirable: understanding of network fundamentals and firewall configuration Responsibilities: Maintain and enforce compliance with Cyber Essentials and Cyber Essentials Plus controlsEnsure secure configuration of endpoints, servers, mobile devices, and cloud servicesOversee patch management, vulnerability remediation, and system hardeningMonitor access controls, MFA enforcement, and least-privilege principles across systemsConduct periodic security reviews, risk assessments, and internal auditsSupport incident response, including triage, containment, documentation, and reportingPromote security awareness and best practices across the organisationProvide technical support and escalation for complex hardware, software, network, and cloud-service issuesEnsure timely support-ticket resolution, maintain SLAs, and support high customer satisfactionOversee installation, configuration, and maintenance of desktops, laptops, mobile devices, printers, and peripheralsSupport administration of Active Directory, Group Policy Management, Microsoft 365, Azure AD/Entra ID, Exchange Online, Intune, and other core platformsMaintain accurate asset inventories, licensing records, and configuration documentationImprove IT processes and workflows and maintain knowledge base articlesProcure equipment and consumables and lead contract negotiationsLead, mentor, and support IT Support Technicians, supporting their performance and professional developmentAllocate workload, manage priorities, and monitor ticket queues to maintain service qualityProvide technical guidance, coaching, and escalation support to the teamFoster a positive, collaborative, security-focused team cultureAssist with network administration, including switches, firewalls, Wi-Fi, and VPNsSupport server maintenance, including backups, updates, and monitoringParticipate in IT projects, upgrades, and system deploymentsSupport business continuity through robust backup, recovery, and failover processes Technologies: Active DirectoryAzureCloudFirewallHardwareSupportITILMicrosoft 365MobileNetworkPowerShellSecurityWindowsOffice 365 More:
We are recruiting an IT Support Supervisor to oversee day-to-day IT support operations and help us deliver secure, reliable, and efficient technical services across our organisation. The role combines hands-on technical support with team leadership and requires occasional work outside normal hours, such as for maintenance and patching. This is an in-person position. Benefits include bereavement leave, a canteen, casual dress, a company pension, free and on-site parking, life insurance, private medical insurance, a referral programme, and sick pay.
last updated 41 week of 2026