About this role
Salary: £? - ? per year
Requirements: Deep technical expertise across Dynamics 365, Power Platform, Azure, and modern digital contact centre platformsExperience integrating telephony, AI, and omnichannel customer service capabilitiesExperience designing enterprise-scale customer service and contact centre ecosystemsHands-on experience delivering AI-enabled customer engagement solutionsTechnical leadership experience across architecture, integration, and solution deliverySkills in Dynamics 365 Contact Centre, Dynamics 365 Customer Service, Dynamics 365 Omnichannel, Copilot Studio, Azure Communication Services, Power Platform, Customer Insights, Azure Integration Services, Unified Routing, IVR and voice channel design, API and integration architecture, AI, automation, conversational experiences, solution architecture, and technical governance Responsibilities: Lead the technical design and implementation of Dynamics 365 Contact Centre and Dynamics 365 Customer Service solutionsDesign end-to-end omnichannel customer engagement platforms incorporating voice, chat, digital messaging, and self-service capabilitiesConfigure and optimise Dynamics 365 Omnichannel, Unified Routing, IVR, and customer journey orchestrationDevelop AI-powered customer experiences using Copilot Studio, virtual agents, and conversational AI technologiesDesign and implement integrations with Azure Communication Services, telephony platforms, and enterprise applicationsDefine solution architecture, security models, integration patterns, and non-functional requirementsSupport environment strategy, release management, deployment planning, and technical governanceProvide technical leadership across delivery teams and engage directly with business and technical stakeholders Technologies: AIAPIArchitectAzureCopilotSupportSecurityOffice 365Cloud More:
We are seeking a highly skilled Dynamics 365 Contact Centre Technical Consultant / Technical Architect to design and deliver complex customer engagement and contact centre solutions across the Microsoft technology stack. The role focuses on enterprise-scale, AI-enabled customer service ecosystems and combines hands-on technical delivery with architecture and leadership responsibilities.
last updated 41 week of 2026