About this role
Salary: £33,000 - 68,000 per year
Requirements: Proactive, with a can-do attitude and strong ownership mentality.Comfortable working autonomously and making decisions.Driven to improve systems and processes.Strong attention to detail and a structured, logical approach.Confident communicator with technical and non-technical stakeholders.Demonstrable experience in a technical support role.Strong track record of diagnosing and resolving complex technical issues remotely.Experience working in operational or service-critical environments with uptime responsibility.Experience collaborating with field engineering teams and external partners.Excellent written and verbal communication skills.Proficiency in Microsoft Office Suite, including Word, Excel and PowerPoint.Ability to work independently and as part of a team.Valid UK driving licence.Flexibility in working hours and approach, with an attitude to see tasks through.Desirable: Experience working directly with OEMs or hardware manufacturers.Desirable: Experience managing firmware, configuration or interoperability across multiple OEM vendors.Desirable: Experience with CPMS platforms, OCPP, OCPI or similar protocols.Desirable: Experience within EV charging, energy, utilities or smart infrastructure sectors.Desirable: Experience with automation, scripting or platform optimisation. Responsibilities: Take full ownership of the CPMS platform and associated EV charging infrastructure network.Monitor, manage and optimise performance across the client EV estate to ensure maximum uptime and efficiency.Diagnose and resolve the majority of faults remotely through the CPMS system.Diagnose faults and coordinate with planners and engineers.Act as the technical escalation point for complex network and system issues.Work closely with field engineers during reactive callouts, providing technical guidance and root cause analysis.Work directly with OEM partners to manage interoperability, firmware, configuration and platform integration.Develop, document and continuously improve operational processes and workflows.Analyse network and charger performance data to proactively prevent faults.Support onboarding of new charging sites and clients into the CPMS environment.Contribute to future team structure, training and capability as the estate grows.Maintain strong client and stakeholder communication where required.Lead, mentor and motivate the network operations team to achieve organisational goals.Conduct performance evaluations and provide constructive feedback to team members. Technologies: ExcelFirmwareHardwareSupportNetwork More:
We are a rapidly growing organisation, and this is a key role with the autonomy to shape our processes, systems and future team development. The CPMS Technical Support role focuses on supporting the reliability and efficiency of our EV charging network, primarily by resolving issues remotely through system management, automation and fault diagnosis, with reactive callout support when required. We offer 35 days of annual leave including company shutdown days, travel and subsistence expenses, a discretionary company performance bonus, Bupa healthcare after six months service, an 8% total salary sacrifice pension contribution, an EV car salary sacrifice scheme, the option to purchase up to five additional holiday days, enhanced family-friendly policies, a 4pm Friday finish, a benefits and discounts platform, and long service awards. This is an in-person role.
last updated 41 week of 2026