About this role
Salary: £47,000 - 50,000 per year
Requirements: Hands-on experience configuring, managing, and supporting macOS and Windows devices, gained professionally or through significant personal experience.Experience with IT asset management and hardware procurement, including maintaining an asset register, tracking devices through their lifecycle, and setting up hardware.Proficiency in locating, analyzing, and verifying information using advanced online research techniques.Exceptional interpersonal and customer service skills are preferred, including active listening, understanding client needs, and providing thoughtful, timely responses.Critical-thinking and problem-solving skills to analyze complex client or technical issues and develop practical solutions.Strong attention to detail, organization, and follow-through while managing multiple priorities and deadlines.A proactive, solutions-oriented approach and ability to work with minimal oversight.Resourcefulness and comfort working independently on hands-on physical and technical problems.Clear, effective written and verbal communication skills.A positive attitude, openness to feedback, and eagerness to learn and collaborate.Reliability, trustworthiness, professionalism, and discretion. Responsibilities: Own the lifecycle of London IT hardware, including procurement, troubleshooting, MDM enrollment, asset tagging, register maintenance, and secure decommissioning or resetting.Partner with Global IT to prepare London-based new starters for their first day, including setting up Mac and Windows laptops, docks, monitors, and peripherals.Manage UK-based electronics vendors to support global hardware standards and cost-efficiency.Serve as the primary London contact for global InfoSec policies and help keep the office compliant with security frameworks.Manage physical office security by issuing access fobs, maintaining visitor logs, and conducting regular access audits.Partner with the NYC InfoSec team to carry out local security goals and support UK and EU data privacy requirements.Provide high-touch support for Virtual Data Room and Market Data products by phone, email, and chat.Resolve complex software issues by coordinating between clients and internal engineering teams.Provide clear, timely updates to clients and internal leadership during technical escalations.Work with clients and internal operations, finance, development, and sales teams, and collaborate with Global IT and InfoSec colleagues. Technologies: HardwareSupportmacOSSecurityWindows More:
We are FINSIGHT, a financial technology company creating high-reliability applications that provide visibility and insights into capital markets and support workflows for major investment banks and global corporations. Headquartered in New York City, we also have offices in Miami, London, Singapore, Kyiv, and Hong Kong. We are a friendly, close-knit team focused on personal development, solving real problems, and delivering excellent products and services. This hands-on Information Technology Support Specialist role supports our growing London presence and combines local IT operations and information security coordination with client service. The position is in-office in Bank, City of London, with weekday shifts of either 8 a.m.–5 p.m. or 9 a.m.–6 p.m. BST/GMT. Compensation is £47,000–£50,000 per year, with a discretionary year-end bonus. Benefits include 20 days of paid time off, five days of paid sick leave, a company laptop, contributions to private healthcare and dental insurance, pension contributions, and regular team and company outings. We accept applications through our questionnaire form, which can be accessed via the Apply button.
last updated 41 week of 2026