About this role
Salary: £25,000 - 29,000 per year
Requirements: Proven experience in IT support or help desk roles, with a focus on desktop support and network administrationStrong knowledge of Windows (including Windows Server), macOS, and Linux operating systemsHands-on experience with networking concepts, including DNS, TCP/IP, LAN/WAN configurations, VPNs, and firewalls such as MerakiProficiency with Microsoft Office Suite and enterprise management tools such as SCCM and Active DirectoryFamiliarity with IT infrastructure, hardware troubleshooting, and network security protocolsExperience using ticketing systems such as ServiceNow or Jira for incident managementStrong analytical skills to diagnose complex technical issuesStrong communication skills to support end users with varying levels of technical knowledgeAbility to work independently and collaboratively while managing multiple prioritiesBachelors degree in IT or a related fieldEnglish language proficiencyUK work authorisation Responsibilities: Provide technical support for hardware, software, and network issues across our organizationTroubleshoot operating system issues involving Windows, macOS, and Linux, including desktop support and software installationManage desktops, laptops, mobile devices, peripherals, and other computer hardware assetsConfigure and maintain IT infrastructure, including VPNs, firewalls, DNS, TCP/IP networks, LANs, and WANsAdminister Active Directory, Group Policy Objects (GPO), Microsoft Windows Server environments, and SCCMSupport network administration using tools such as Meraki and WG TCP/IP protocolsUse ticketing systems such as ServiceNow, ITIL, and Remedy to track and resolve incidentsAssist with setting up and managing remote access solutions, including VPNs and remote desktop toolsMonitor system performance and security measures to help prevent unauthorized access and data breachesCollaborate with cross-functional teams on IT projects and upgrades while minimizing disruption to daily operationsDocument procedures, configurations, and troubleshooting steps to strengthen our team knowledge base Technologies: Active DirectoryHardwareIncident ManagementSupportITILJIRALANLinuxmacOSMobileNetworkSecurityServiceNowTCP/IPWindows More:
We are seeking an IT Support & Operations Specialist to join our dynamic team and help maintain and enhance our IT infrastructure. This role supports seamless operations across systems in a fast-paced environment, where your expertise can contribute to organizational efficiency and user satisfaction. We value innovation and continuous improvement. The position is available full-time or part-time, pays £25,000–£29,000 per year, and is hybrid remote in London EC2M. Due to the volume of applications we receive, we can contact only candidates whose experience and skills closely match our requirements and cannot provide individual feedback.
last updated 41 week of 2026