About this role
Salary: £28,000 - 30,000 per year
Requirements: 1–2 years of experience in IT support, helpdesk, service desk, or a similar role, or equivalent readiness as a junior engineerStrong troubleshooting skills and a solid understanding of core IT support principlesExperience supporting users in a professional environmentAbility to manage your own workload and work without constant oversightConfident communication skills and a professional, friendly mannerWell organised, proactive, dependable, and comfortable in a client-facing roleWillingness to learn quickly and take on a wide variety of workPrevious MSP experience is desirableExposure to Windows, Mac, Microsoft 365, Google Workspace, SaaS administration, onboarding and offboarding, laptop setup, or basic networking is desirableExposure to project work, migrations, or supporting multiple client environments is desirable Responsibilities: Provide first-line and junior second-line support across a range of client environmentsRespond to tickets professionally and in a timely manner, and keep documentation up to dateTroubleshoot common issues involving devices, accounts, email, connectivity, printers, meeting rooms, and general office technologySupport onboarding and offboarding, laptop setup, user administration, and other day-to-day operational tasksServe as a professional first point of contact for client support requests and represent our business wellSupport senior engineers with project work, migrations, and wider technical initiativesOver time, take ownership of smaller internal or client-facing projects with support from our team Technologies: SupportMicrosoft 365WindowsOffice 365 More:
Were looking for a Junior Support Engineer to join our growing team in Kennington. This hands-on role supports a wide range of clients in a fast-moving MSP environment. As part of our smaller team, youll have opportunities to contribute to projects and migrations, develop your technical skills, and take on increasing responsibility. We offer a salary of £28,000–£30,000 depending on experience, private medical insurance, enhanced family leave and sick pay, a company pension, weekly team lunch, company events, a referral programme, and a discretionary bonus scheme. The role is office-based in Kennington five days per week initially, with flexible working from home available after successful completion of probation.
last updated 41 week of 2026