About this role
Salary: £29,000 - 38,000 per year
Requirements: Previous experience in an IT Support, Helpdesk, Desktop Support, or similar IT roleGood knowledge of Windows operating systems, hardware, peripherals, and networking fundamentalsMinimum of 5 GCSEs or equivalent, including English and MathsExperience supporting Microsoft 365 environmentsKnowledge of Microsoft Entra (Azure AD)Strong troubleshooting and problem-solving skillsExcellent communication skills and the ability to support users with varying technical abilitiesAbility to prioritise workloads and manage multiple support requests effectivelyMethodical and logical approach to fault-findingStrong attention to detail and a proactive attitude Responsibilities: Act as the first point of contact for IT support requests across the businessTroubleshoot and resolve hardware, software, and network issues in a timely mannerInstall, configure, and maintain computer hardware, operating systems, and applicationsMonitor and support IT systems, networks, and user devicesSet up new user accounts, profiles, and system access permissionsSupport password resets and user access issuesAssist with the rollout and implementation of new software and technologiesReplace hardware components and carry out basic repairs when requiredMaintain accurate IT documentation and knowledge base resourcesSupport users remotely and face-to-face, explaining technical issues clearlyTest and evaluate new technologies and systems Technologies: AzureHardwareSupportMicrosoft 365NetworkWindowsOffice 365Cloud More:
We are recruiting an IT Support Technician for a growing, well-established, family-owned manufacturing business in Telford, where technology increasingly supports operational performance and business decision-making. This is a permanent role offering £29,000–£38,000, depending on experience. We are Prince Personnel, an employment agency working on behalf of our client, specialising in commercial, accounts and finance, and technical recruitment across Shropshire, Staffordshire, and North Wales. We are committed to an inclusive, barrier-free recruitment process and welcome requests for reasonable accessibility adjustments. We aim to advise applicants within 72 working hours whether we can progress their application; unsuccessful applicants are welcome to apply for future roles.
last updated 41 week of 2026