About this role
Salary: £30,000 - 32,000 per year
Requirements: At least 2 years experience in an IT Support, Service Desk, or Desktop Support environmentAt least 2 years experience with Active DirectoryStrong working knowledge of Microsoft 365 and Windows 10/11Experience administering Active DirectoryExposure to mobile device management and device deploymentExperience building hardware, creating images, and deploying softwareExcellent troubleshooting and problem-solving skillsStrong customer service and communication skillsAbility to prioritise workloads and work effectively under pressureCommitment to delivering a high-quality support serviceAbility to commute reliably to Crickhowell, Powys, or plan to relocate before startingDesirable: experience administering Exchange Online, Teams, and SharePointDesirable: knowledge of MDM platforms such as IntuneDesirable: experience supporting RingCentral or similar telephony systemsDesirable: basic VMware troubleshooting knowledgeDesirable: understanding of ITIL principles and support best practices Responsibilities: Provide technical support to users across our business, resolving hardware and software issuesAdminister and support Microsoft 365 services, including Exchange, Teams, and SharePointSupport and troubleshoot Windows 10 and Windows 11 operating systemsManage mobile devices, including procurement, deployment, allocation, and SIM managementBuild, configure, and deploy desktops, laptops, and associated hardwareCreate and maintain operating system images and software deployment packagesAdminister Active Directory, including user accounts and permissionsSupport and administer mobile device management solutionsAssist with RingCentral telephony administration and user supportTroubleshoot VMware-related issues and escalate them where appropriateMaintain accurate IT documentation, procedures, and asset recordsMonitor and manage IT assets throughout their lifecycleParticipate in planned out-of-hours patching and system maintenanceJoin our IT on-call rota to provide occasional out-of-hours support Technologies: Active DirectoryHardwareSupportITILMicrosoft 365MobileSharePointVMwareWindowsOffice 365Network More:
We are NoteMachine, one of the UKs leading ATM and cash services providers, operating more than 14,000 ATMs and processing over £10 billion in cash transactions annually. Backed by Brinks, which operates in more than 100 countries, we invest in technology, innovation, and our people. Were hiring an IT Support Engineer to join our established IT team at our head office in Crickhowell, Powys. This is a full-time, permanent, hybrid-remote role paying £30,000–£32,000 per year, with an on-call allowance. We offer a company pension, life assurance, sick pay, Medicash healthcare and wellbeing programme, free and on-site parking, work-from-home opportunities, professional development and training, mentoring, and career progression within NoteMachine and Brinks. The role offers exposure to a broad range of enterprise technologies and a supportive team environment.
last updated 41 week of 2026