About this role
Salary: £42,000 - 82,000 per year
Requirements: Previous experience in an IT helpdesk, service desk, IT administration or similar support environment.Experience of logging and managing tickets through an IT service management system.Good problem-solving and triage skills, with the ability to assess the urgency and nature of an issue.Excellent communication skills and the confidence to deal with users at all levels.ITIL Foundation, FITSM Practitioner certificate or equivalent.Strong attention to detail, good organisational skills and the ability to manage competing priorities. Responsibilities: Provide essential first-line support and coordination across a multi-site organisation.Act as the first point of contact for incoming IT service requests and incident queries.Log, categorise and triage tickets accurately using the IT support management system.Assess technical issues and route tickets to the appropriate regional IT Hub or Central IT team.Identify and escalate high-priority incidents.Monitor tickets and ensure agreed service levels are maintained.Keep end users informed with clear and timely updates.Track hardware, software licences, contracts, peripherals and other IT equipment across multiple sites.Monitor stock levels and arrange replenishment where required.Coordinate the despatch and return of IT equipment between regional Hub locations and sites. Technologies: HardwareSupportITIL More:
We are recruiting for an IT Service Desk Coordinator to join our client near Radstock on a permanent basis. This is a full-time, Monday to Friday, 100% office-based role. The position offers a salary of up to £33,700 DOE, along with a generous holiday allowance and an EAP.
last updated 41 week of 2026