About this role
Salary: £28,000 - 28,000 per year
Requirements: We are looking for proven experience in an IT support or desktop support role.We require hands-on experience with Office 365 applications and day-to-day Office 365 administration.We need a solid grounding in Windows operating systems.We need a working understanding of TCP/IP networking.You must be comfortable using ticketing systems and support tools.Strong communication skills, patience, and the ability to explain technical issues clearly to both technical and non-technical colleagues are essential.A proactive, service-focused attitude is important.A valid UK (DVLA) driving licence and access to a vehicle are essential.The role is subject to passing a DBS check on appointment.The role also requires undergoing NPPV Level 3 security vetting within the first year. Responsibilities: We provide first-line support for hardware and software issues.We focus on desktop and Office 365 support.We troubleshoot and resolve problems quickly to minimise disruption.We log all work clearly in our ticketing system.We keep users updated on progress and outcomes.We maintain our IT inventory, software licensing, and hardware assets.We assist with rolling out new systems and applications.We monitor system performance and flag opportunities for improvement.We travel to client sites from time to time to commission new equipment and support project work. Technologies: HardwareSupportOffice 365SecurityTCP/IPWindows More:
We are a close-knit IT team based at our Aldgate offices in the heart of the City, offering an in-person role with real variety, ownership, and the chance to make a visible difference to users and clients. Our working hours are 09:00 to 17:30, Monday to Friday, and our office is well connected by tube, rail, and bus, with the City and Spitalfields nearby for lunch and after work. We offer a pay rate from £28,000 per year and benefits including casual dress, company events, a company pension, discounted or free food, and sick pay. This is a hands-on, people-facing role for someone who enjoys helping others and working on a small team where their contribution is noticed.
last updated 41 week of 2026