About this role
Job summary
An exciting opportunity has arisen for a Band 3 Security Receptionist to join our busy team at the Trevor Gibbens Unit in Maidstone.
As a key member of the Reception Team, you will be responsible for ensuring the efficient and secure operation of the reception area.
Your duties will include carrying out all tasks in line with the Unit's Security and Reception procedures, maintaining effective monitoring processes, using security resources and equipment and reporting any discrepancies to the Head of Security.
Liaise with all wards and departments on various security and reception matters, along with composing and circulating necessary e-mails once approval is sought from the Head of Security and Security On Call out of hours.
The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).
Main duties of the job
Present a professional and courteous image to all patients, staff and visitors entering and exiting the unit. Ensure an identity check takes place for all persons wishing to enter or exit the unit, and compliance with relevant security equipment, including regular checks of alarms and radios. Maintaining responsibility for the Reception Desk, airlock system and monitor. Ensure that only authorised visitors are granted admission to the unit, and all records of staff and visitors are kept up to date. Ensure that all visitors are directed to and reminded of prohibited items before they enter the airlock/secure areas. Ensure all visitors and returning patients are searched in accordance with secure guidelines. Ensure that any potential security breach is reported to the Head of Security, or Out of Hours Security On Call.
About us
We are Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway.
Our teams support children, young people and adults with a wide range of mental health needs. We also provide specialist services, including all-age eating disorder services and neurodevelopmental assessments for children and young people, such as autism and ADHD.
Because we work across the whole county and across hospital and community settings, we can make care more joined up and easier to access for the people we serve.
Our vision is simple: we are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. Everything we do is guided by our values: caring, inclusive, curious and confident.
Join us if you share our passion for better mental health care and want to be part of a team that's working well together.
Job description Job responsibilities
Please see the attached job description for full details of the main duties and responsibilities of the role.
Person Specification
Training, Qualifications and Registration Essential
IT Literate Experience in a role which requires similar pressures and demands
Experience Essential
Communication with a range of people on a range of matters in an appropriate manner High attention to detail and be able to use own judgement in accordance with policies and procedures
Desirable
Knowledge of Microsoft Software Knowledge of mental health services
Knowledge and Skills Essential
Ability to communicate professionally in person and over the telephone Ability to prioritise workload and work under pressure. Work may not be routine throughout the day. Work as part of a team and autonomously when needed Punctual and flexible
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kent and Medway Mental Health NHS Trust
Address Trevor Gibbens Unit, Maidstone
Hermitage Lane
Maidstone
ME16 9PL
United Kingdom
Employer's website https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)